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General data recovery issues

Updated: November 1, 2013

Applies To: System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

The following table provides troubleshooting guidance for general data recovery issues.

General Data Recovery Issues

 

Issue Possible Cause Details

The Recovery Wizard Summary page does not display the details of the recoverable items.

If you selected data to restore at the item level, the Recovery Wizard Summary page will not display the details of the recoverable items.

Item details will not appear on the Recovery Wizard Summary page for the following:

  • Windows SharePoint Services sites and items

  • Exchange Server mailboxes

The Summary page will display recovery details such as recovery points, media, and notifications.

The recovery job fails.

If you perform a recovery at the same time a disk-to-tape (D2T) short-term protection job is scheduled to run, the recovery will fail.

DPM will cancel a D2T short-term protection job if it is running at the same time you are performing a recovery.

You can complete the steps in the Recovery Wizard; however, the recovery job will fail. You must either cancel the D2T short-term protection job or wait for it to complete before performing the recovery.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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