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System protection issues

Updated: November 1, 2013

Applies To: System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

The following table provides troubleshooting guidance for system state protection issues.

System Protection Issues


Issue Possible Cause Resolution

Bare Metal Recovery (BMR) backups fail with “Access Denied” error.

You have just migrated from System State protection to BMR protection.

  1. Remove BMR protection.

  2. Modify protection group and include BMR protection.

One or more prerequisites for protecting this data source are missing on your Windows Server 2008 operating system.

This error occurs if the Windows Server Backup utility is not installed on the protected server.

To resolve this issue, do the following:

  1. To install the Windows Server Backup utility, open a command prompt with administrator privileges, and then type Start /wait ocsetup WindowsServerBackup /quiet /norestart.

    To open a command prompt with administrator privileges, click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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