Reset your administrator password
Published: April 16, 2012
Updated: February 28, 2013
Applies To: Office 365, Windows Azure, Windows Intune
|This topic provides online help content that is applicable to multiple Microsoft cloud services, including Windows Intune and Office 365.|
If you are an administrator for a Microsoft cloud service and have forgotten your password, you can reset your password. Only administrators can reset their own passwords. You can also ask a user management administrator or a global administrator to reset your password for you. For more information about how an administrator can reset your password, see Reset a user's password.
|To reset your own password, you must have already provided an alternate email address and a mobile phone number that is enabled with text messaging. For instructions on how to add this information to a user account, see Create or edit users.|
To reset your own password, do the following:
At the cloud service sign in page, click Forgot your password?
Note If you do not see a Forgot your password link, click your user ID.
On the first page of the Reset your password wizard, click the appropriate option and click Next. Only administrators can reset their own passwords.
On the User verification page, type your user ID and the characters for verification, and then click Next.
An email containing instructions is sent to your alternate email address.
Read the instructions in the email message, and then click the link Reset your password now.
When you click the link in the email message, a security code is sent to your mobile phone.
Important You need to respond within 10 minutes to the email and to the text message. You need to complete the reset process using the same computer and browser session. If you close your browser window, or take longer than 10 minutes to respond, you'll have to restart the process.
In the wizard, on the Mobile phone verification page, type the Security code you received on your mobile phone.
On the Create a new password page, type a new password, confirm the new password, and click Finish.
When your password has been reset, click the link in the wizard to return to the cloud service sign-in page and sign in with your new password.
ConceptsReset a user's password
Other Resources[Video] Performing Administrator Self-Serve Password Resets in Office 365
[Video] Troubleshooting Administrator Self-Serve Password Resets in Office 365
Self-service password reset error in Office 365: "Contact an administrator to reset your password"
Self-service password reset error in Office 365: "Invalid Security Code"