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Reset a user's password

Published: April 16, 2012

Updated: February 27, 2014

noteNote
This topic provides online help content for cloud services, such as Windows Intune and Office 365, which rely on Windows Azure Active Directory for identity and directory services.

Administrators can reset passwords for users in their organization who have forgotten them. The passwords you assign are temporary; users must change these temporary passwords the next time they sign in.

Only global administrators, user management administrators, and password administrators can reset passwords for users and other administrators. Restrictions for setting passwords are as follows:

  • Password administrators can reset passwords only for users and other password administrators.

  • User management administrators cannot reset passwords for billing, global, and service administrators.

More information The following steps can be completed using either the Office 365 account portal, the Windows Intune account portal or the Windows Azure AD portal, depending on which services your organization has subscribed to. In this way, portals act as front-end interfaces that pull in directory data associated with your organizations Windows Azure AD tenant. For more information about using portals to manage your tenant, see Administering your Windows Azure AD tenant.

To reset a user’s password, do the following:

  1. Depending on which portal you are using, in the left pane, click either Users or Users and Groups.

  2. Depending on which portal you are using, select the check box next to the user whose password you want to change, and then click Reset password.

  3. To send the temporary password to yourself or other contacts, on the Send results in email page, select the Send email check box, and type the email addresses of the recipients. Enter email addresses separated by semicolons (;). You can enter a maximum of five email addresses.

  4. Click Reset password. Windows Azure Active Directory (Windows Azure AD) generates a password automatically and sends the password to the email addresses that you specify.

  5. On the Results page, click Finish.

Administrators can also use the password self-reset process to reset their own passwords, but only if they have provided an alternate email address and a mobile phone number that can receive text messages. For more information about how to set up an administrator’s account so that the administrator can use password self-reset, see Assigning administrator roles. For more information about how to use password self-reset, see Reset your administrator password.

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