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ActiveSync Errors and Events

Exchange 2010
 

Applies to: Exchange Server 2010 SP3

Topic Last Modified: 2012-05-14

Microsoft Exchange Server 2010 ActiveSync generates events in Event Viewer so that you can troubleshoot and verify the performance of ActiveSync features and services. Event Viewer tracks the following kinds of events in the given order, based on importance:

  • Error events

  • Warning events

  • Informational events

The following table provides a list of the ActiveSync events that you can use to troubleshoot and monitor ActiveSync.

ActiveSync events

Event ID Category Event type Value or description

MSExchange ActiveSync 1023

Requests

Warning

Exchange ActiveSync tried to access a mailbox on Mailbox server "%1". It could not access the mailbox because the Mailbox server is offline

MSExchange ActiveSync 1018

Requests

Warning

A user tried to perform a full-text search of their mailbox from their mobile phone, but Content Indexing is not enabled on Mailbox server "%1". If you do not want Exchange ActiveSync users and other Exchange users to be able to search their mailbox data on the server, no user action is required. If you want Exchange ActiveSync users and other Exchange users to be able to search their mailbox data on the server, make sure that the Microsoft Exchange Search service is running on your Mailbox servers. In addition, make sure that you have enabled full-text search on the appropriate database on the Mailbox server.

MSExchange ActiveSync 1008

Requests

Warning

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization. URL=%1%2.

MSExchange ActiveSync 1034

Requests

Warning

The proxy request to %1 has timed out.

MSExchange ActiveSync 1038

Requests

Error

The account "%1" doesn't have the appropriate permissions to modify the Exchange ActiveSync service privileges. Please check the assigned permissions for the account running the Exchange ActiveSync ASP.NET process. Error code: "%2".

MSExchange ActiveSync 1022

Requests

Warning

The connection between the Client Access server and Mailbox server "%1" failed. If this event is logged infrequently or only during scheduled downtime for a Mailbox server, no user action is required. If this event occurs repeatedly, check network connectivity using PING or PingPath. Also, check connectivity using the Test-ActiveSyncConnectivity cmdlet. More information: %2

MSExchange ActiveSync 1010

Requests

Warning

Direct Push has detected that the configuration value for the maximum heartbeat interval is set to a value higher than the maximum allowed value of "%1" seconds. Therefore, the default maximum heartbeat interval of "%2" seconds and the default minimum heartbeat interval of "%3" seconds will be used until the next time that the computer is restarted. To avoid seeing this message in the future, use Internet Information Services (IIS) Manager to correct this configuration. Reset the value to the default, or use another acceptable value.

MSExchange ActiveSync 1009

Requests

Warning

Direct Push has detected that the configuration value for the minimum heartbeat interval is set to a value higher than the maximum heartbeat interval. Therefore, the default minimum heartbeat interval of "%1" seconds and the default maximum heartbeat interval of "%2" seconds will be used until the next time that the computer is restarted. To avoid seeing this message in the future, use Internet Information Services (IIS) Manager to correct these values. Reset the values to the default, or use other acceptable values.

MSExchange ActiveSync 1032

Requests

Warning

The connection to mailbox "%1" on Mailbox server "%2" failed. Examine the event log of Mailbox server "%2". More information%2

MSExchange ActiveSync 1036

Configuration

Error

The Client Access server cannot proxy the Exchange ActiveSync client request to the Exchange server %1. For this to work, Integrated Windows authentication must be configured on the Microsoft-Server-ActiveSync virtual directory on the Exchange server %1.

MSExchange ActiveSync 1015

Server

Error

Exchange ActiveSync experienced a transient error when it tried to access Active Directory information for user "%1". Exchange ActiveSync will try this operation again. If this event occurs infrequently, no user action is required. If this event occurs frequently, check network connectivity using PING or PingPath. You can also use the Test-ActiveSyncConnectivity cmdlet. More information: %2

MSExchange ActiveSync 1016

Server

Error

Exchange ActiveSync has encountered repeated failures when it tries to access data on Mailbox server [%1]. It will temporarily stop making requests to the Mailbox server for [%2] seconds to reduce load on that server. This delay may occur if the Mailbox server is overloaded. If this event is logged frequently, review the Application log on this server and the Mailbox server noted above for other events that could indicate the root cause of performance problems. Additional information:"%3".

MSExchange ActiveSync 1033

Configuration

Warning

The setting %1 in the Web.Config file was not valid. The previous value was %2 and has been changed to %3.

MSExchange ActiveSync 1035

Configuration

Warning

The proxy request has failed due to an invalid SSL certificate on %1.

MSExchange ActiveSync 1011

Configuration

Warning

Direct Push has detected that the configuration value for the minimum heartbeat interval is set to a value that is too low. Therefore, the default minimum heartbeat interval of "%1" seconds and the default maximum heartbeat interval of "%2" seconds will be used until the next time that the computer is restarted. To avoid seeing this message in the future, use Internet Information Services (IIS) Manager to correct this configuration. Reset the value to the default, or use another acceptable value.

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