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FOPE Spam Quarantine Mailbox

Applies to: Forefront Online Protection for Exchange

Topic Last Modified: 2011-08-18

This topic will help you understand your Microsoft® Forefront® Online Protection for Exchange (FOPE) email spam quarantine mailbox and the quarantine service if you are a typical email recipient.

Tip:
If you are an email administrator and need help configuring the spam filtering service or mailbox options for an entire domain that you manage, you can review the following topics for more help: Understanding Antispam Protection - Provides an overview of spam storage and management options. Configuring Spam Quarantine – Explains the steps required to set up end user and administrator access to quarantine mailboxes. For help with subjects such as ordering new FOPE account services or access to the Administration Center, you can review the topics listed in the related topics section or contact Forefront Online Protection for Exchange Technical Support (http://go.microsoft.com/fwlink/?LinkID=149248).

Tip:

If you are an email administrator and need help configuring the spam filtering service or mailbox options for an entire domain that you manage, you can review the following topics for more help:

Understanding Antispam Protection - Provides an overview of spam storage and management options.
Configuring Spam Quarantine – Explains the steps required to set up end user and administrator access to quarantine mailboxes.

For help with subjects such as ordering new FOPE account services or access to the Administration Center, you can review the topics listed in the related topics section or contact Forefront Online Protection for Exchange Technical Support (http://go.microsoft.com/fwlink/?LinkID=149248).

To view a video that shows you how to manage your spam through the FOPE spam quarantine feature, see End User Email and Forefront Online Protection for Exchange (English only).

As a typical email recipient, you can become more efficient and productive by using the features in the email spam quarantine mailbox to manage spam. To start working with your email spam quarantine mailbox, you must Log on to the FOPE Quarantine Service and Personalize Settings. The following topics provide more information about this and the FOPE quarantine service generally:

To help you begin to understand how the quarantine service works, you should be aware of the following features, which apply to all quarantine mailboxes.

Quarantine Service Features

Spam is kept in the quarantine service for 15 days. After that time, the stored email messages are permanently deleted and cannot be retrieved.
Reminders and notification messages about new spam can be delivered to email recipients in several formats, each of which affects the actions that you can take. Furthermore, an administrator can set up the service to not send notification messages to users at all.

Fix Mistakes with Message Filtering

If the FOPE spam filter lets a message reach your email inbox that should have been caught, there are several things that you can do that should help reduce the probability that it will occur again in the future.

For spam that is not being quarantined, but is being delivered to your inbox, forward the message to abuse@messaging.microsoft.com. Be sure to include the full headers of the email message together with your submission.

For messages incorrectly identified as spam, you can forward the message to false_positive@messaging.microsoft.com. Please make sure that you include the full headers of the message together with your submission. You can submit false-positive messages more quickly after you start to use your quarantine mailbox because, as explained in the Manage Quarantined Messages in FOPE topic, you can also click a button to submit a message to Microsoft.

It is important that you include full Internet headers when you report spam. To do this, send the offending message as an attachment to a message together with the full original Internet headers. This is taken care of for you if you use the junk email add-in tool, which is explained elsewhere in this topic. Spam submissions should be sent in individually, as this makes automated processing possible by spam analysts. Please do not forward multiple spam emails in a single message.

New spam rules are set globally for all customers. Not all individual spam or false-positive submissions cause new spam rules.

You can also report junk email to Microsoft within the Microsoft Office Outlook application if you install the Microsoft junk email reporting add-in for Microsoft Office Outlook (http://go.microsoft.com/fwlink/?LinkID=147248). To use the tool, you must have Microsoft Office 2003 or later versions and the system must meet additional requirements noted on the download site. You can read more information about the junk mail add-in on the TechNet Library.

Concepts

Log on to the FOPE Quarantine Service and Personalize Settings
Manage Quarantined Messages in FOPE
Adjust FOPE Quarantine Mailbox Notifications
Additional Internet Resources for FOPE Help

Other Resources

Administration Center Help
Video - End User Email and Forefront Online Protection for Exchange
Forefront Online Protection for Exchange TechNet TechCenter

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