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Find and assist customers

Published: June 8, 2012

Updated: February 27, 2014

This topic provides online help content for cloud services, such as Windows Intune and Office 365, which rely on Windows Azure Active Directory for identity and directory services.

As an authorized Microsoft partner, Microsoft Online Services can help you build your list of customers by maintaining a database that tracks your customer details. You can assist your customers by administering their accounts, creating and submitting service requests, and resetting passwords.

When you want to contact a customer, you can locate the account by searching on user name or domain name. If you are a delegated administrator for your customer’s account, you can search for any domain name that is associated with the account.

To find and assist a customer, do the following.

  1. In the header, click Partner.

  2. On the Partner Overview page, click Look up user or domain.

  3. When prompted, type either the complete user name (someone@contoso.com) or the domain name (contoso.com).

    The name you type must be an exact match, including the complete email address for users. Partial names and wild cards are not supported.

  4. Click Next.

    When a match is found, a results page appears with action links at the top of the page.

  5. Click the link corresponding to the action you want.


    Link Description

    Administer on behalf of

    Appears when your customer has given you permission to be a delegated administrator.

    Create service request

    Opens a service request on behalf of your customer.

    Show all administrators

    Displays a list of all administrators for your customer’s company.

    Reset password

    Resets the password for your customer’s user ID. If you have limited administration permissions, you can reset passwords for end users and password administrators only.

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