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Find and assist customers

Published: June 8, 2012

Updated: February 27, 2014

As an authorized Microsoft partner, Microsoft Online Services can help you build your list of customers by maintaining a database that tracks your customer details. You can assist your customers by administering their accounts, creating and submitting service requests, and resetting passwords.

When you want to contact a customer, you can locate the account by searching on user name or domain name. If you are a delegated administrator for your customer’s account, you can search for any domain name that is associated with the account.

  1. On the Partner Overview page of the Windows Intune Partner portal, click Look up user or domain.

  2. Specify the complete user name (someone@contoso.com) or the domain name (contoso.com) you want to find. The name must be an exact match. Wild cards are not supported. Click Next to begin the search.

  3. When a match is found, a results page appears with action links at the top of the page. Click the link for the action you want.


    Action More information

    Administer on behalf of

    Only available when the customer has given you permissions as a delegated administrator.

    Create service request

    Opens a service request on behalf of your customer.

    Show all administrators

    Displays a list of all administrators for your customer’s company.

    Reset password

    Resets the password for your customer’s user account in Windows Intune. If you have limited administration permissions, you can reset passwords for end users and password administrators only.

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