Find and assist customers
Published: June 8, 2012
Updated: February 27, 2014
As an authorized Microsoft partner, Microsoft Online Services can help you build your list of customers by maintaining a database that tracks your customer details. You can assist your customers by administering their accounts, creating and submitting service requests, and resetting passwords.
When you want to contact a customer, you can locate the account by searching on user name or domain name. If you are a delegated administrator for your customer’s account, you can search for any domain name that is associated with the account.
On the Partner Overview page of the Windows Intune Partner portal, click Look up user or domain.
Specify the complete user name (firstname.lastname@example.org) or the domain name (contoso.com) you want to find. The name must be an exact match. Wild cards are not supported. Click Next to begin the search.
When a match is found, a results page appears with action links at the top of the page. Click the link for the action you want.
Action More information
Administer on behalf of
Only available when the customer has given you permissions as a delegated administrator.
Create service request
Opens a service request on behalf of your customer.
Show all administrators
Displays a list of all administrators for your customer’s company.
Resets the password for your customer’s user account in Windows Intune. If you have limited administration permissions, you can reset passwords for end users and password administrators only.