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Offer delegated administration

Published: June 8, 2012

Updated: February 27, 2014

This topic provides online help content for cloud services, such as Windows Intune and Office 365, which rely on Windows Azure Active Directory for identity and directory services.

When you administer a company account on behalf of a customer, you are providing delegated administration. As a delegated administrator, you can perform simple tasks such as adding users and resetting passwords, or more technical tasks such as adding a domain.

Before you can start administering a customer's account, the customer must authorize you as a delegated administrator. To obtain customer approval, you first send them an offer for delegated administration.

When you create trial invitations and purchases offers, you have the option to include a delegated administration offer. This can help build a strong relationship with your customer from the beginning.

  1. In the header, click Partner.

  2. On the Partner Overview page, click Send delegated administration offers.

  3. Click Open in email, or copy the URL and paste it manually into an email message.

When your customer receives your offer, the email message contains a link that the customer can follow to authorize you as a delegated administrator. If your customer authorizes you as a delegated administrator, you can then access your customer’s account and administer his or her services.

As a partner, you have your own company account with Microsoft Online Services, which includes your company’s user accounts. You can give a user within your own company permissions to act as a delegated administrator on behalf of your customers.

  • To change permissions, go the Users page, edit the user, and then click the Settings tab.

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