Export (0) Print
Expand All

Manage Microsoft Dynamics CRM Online licenses

Applies To: Microsoft Dynamics CRM Online

When you purchase a subscription to Microsoft Dynamics CRM Online, you receive a set of licenses to assign to users. Only licensed users are allowed access to the online service. You must assign a license to every user who will use the service.

A license conflict occurs if your organization has more users than licenses.

If you manage your subscription through Microsoft online services and run out of licenses, you have several options:

  • Add licenses to your subscription and then assign licenses to users.

    For step-by-step instructions for adding licenses to a subscription that is managed through Microsoft online services, see Purchase More Licenses.

  • Remove licenses from other users. This disables the user account in Microsoft Dynamics CRM Online and frees up the license so that you can re-assign it.

    For step-by-step instructions for removing a license that you manage through Microsoft online services, see Remove a License from a User.

  • Remove a user account by deleting it. This disables the user account in Microsoft Dynamics CRM Online and frees up the license so that you can re-assign it.

    TipTip
    Delete the user accounts of people who leave your company. This frees up the licenses so that you can re-assign them.

    For step-by-step instructions about deleting a user account that you manage through Microsoft online services, see Delete a User to Free a License.

  • If a license conflict occurs because your credit card information has become outdated in Microsoft online services, you can renew your subscription by updating the credit card information, for example, by updating the card’s expiration date, or by adding a new credit card.

    For step-by-step instructions for updating credit card information or renewing a subscription that you manage through Microsoft online services, see Renew Your Company’s Subscription to Resolve License Conflicts and Update Credit Card Information.

ImportantImportant
Signing out of the Office 365 admin portal doesn't sign you out of Microsoft Dynamics CRM Online. You must do that separately.

To cancel your subscription to Microsoft Dynamics CRM Online for any reason, call Billing Support at the phone number listed for your country or region here: Billing Support and Phone Numbers.

noteNote
If you don’t have access to a phone, you may submit your cancellation request as a service request. To enter the service request, sign in to your account, and then, under Support, click or tap Service Requests. In the Problem Description area, fill out the form for a new service request by choosing Cancel subscription.

ImportantImportant
Save your Microsoft Dynamics CRM Online data to a location where you can retrieve it later, if needed.

Notice that this information applies to customers who aren’t using Microsoft online services but are using an earlier online service platform. Each user license requires a unique Microsoft account (formerly Windows Live ID), and every user who logs on to Microsoft Dynamics CRM Online needs a license. Most Microsoft Dynamics CRM Online subscriptions include a specific number of user licenses. You can add user licenses by using the Add User License Wizard. To reduce user licenses, contact our sales organization. You can find contact information on the Microsoft Dynamics CRM website.

TipTip
If you want to register someone in your organization who doesn’t have a Microsoft account, ask that person to go to the Create your Microsoft account page and create a Microsoft account. This step does not require a credit card and takes just a few minutes.

  1. In the Navigation Pane, click or tap Settings > Administration > Subscription Management.

  2. Under Resource Usage and Management, next to User Licenses, click or tap Add Licenses.

  3. Complete the Add User License Wizard.

Changes to your subscription take a few minutes to take effect, and will be reflected in your next month's billing statement on a prorated basis.

See Also

Send comments about this topic to Microsoft.
© 2014 Microsoft Corporation. All rights reserved.
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback

Community Additions

ADD
Show:
© 2014 Microsoft