Monitoring, Reporting, and Message Tracing in Exchange Online

The following types of reports are available on the Reports page in the Microsoft Office 365 admin center:

• Mail   View information about mailboxes and groups in your organization.
  
• Protection   View information about spam and malware sent to and from your organization, and the total volume of mail sent to and from your organization.
  
• Rules   View information about rules that affected mail sent to and from your organization.
  
• DLP   View information about Data Loss Prevention (DLP) policies and rules that affected mail sent to and from your organization.
  

  Note:
  Data Loss Prevention is a premium feature that requires a Plan 2 license.

For detailed information about a specific report, open the report on the Reports page in the Office 365 admin center, and hover over the information link next to the report title. For more information about the Reports page in the Office 365 admin center, see View and download reports about service usage in Office 365.

You can use the Excel 2013 reporting workbook to view both summary and detailed email protection reports from Office 365. The workbook allows deeper analysis on the summary data through the use of filters and slicers. This allows you to take different views of the summarized data. If you see a trend or anomaly in the summary data, you can then click through from the summary to detail tabs to view the individual messages that contributed to the summary. For more overview information and links to download and install the workbook, see Mail Protection Reports for Office 365. For information about how to use the workbook, see Mail Protection Reports Using the Excel Reporting Workbook.

You can use the reporting web services to programmatically collect details from the reports that are available in the Office 365 admin center, and you can display the data on a web page in a custom management Web portal. For more information, see Office 365 Reporting Web Services.

Message tracing allows you to follow email messages as they travel through your Exchange Online organization. You can determine if an email message was received, rejected, deferred, or delivered by the service within the past 7 days. For more information, see Trace an Email Message.

Delivery Reports is a message tracking tool that you can use to search for the delivery status of email messages sent to or sent from a specified mailbox in your Exchange Online organization. For more information, see Track Messages with Delivery Reports.

Audit logging lets you track specific changes made by administrators to your Exchange Online organization. These reports help you meet regulatory, compliance, and litigation requirements. For more information, see Auditing Reports.

You can use these reports to monitor and troubleshoot Unified Messaging (UM) in your Exchange Online organization. For more information, see Run Reports for Voice Mail Calls.