Deploying Call Management Features
Topic Last Modified: 2012-12-18
Enterprise Voice call management features control how incoming calls are routed and answered. Lync Server 2013 provides the following call management features:
- Call Park: Enables voice users to temporarily park a call and then pick it up from the same phone or another phone.
- Group Pickup: Enables users to answer calls made to another user who is assigned to a pickup group by dialing the call pickup group number.
- Response Group: Routes incoming calls to groups of agents by using hunt groups or interactive voice response (IVR) questions and answers.
- Announcement: Plays a message for calls made to an unassigned number, or routes the call elsewhere, or both.
This section describes how to configure these call management features during an Enterprise Voice deployment.