Troubleshooting the Lync VDI Plug-in
Topic Last Modified: 2012-10-10
If there are issues with installing the VDI plug-in on a thin client, check the following:
Ensure that there is sufficient space in the folder that you specified in the TEMP and TMP system variables.
Ensure that write-protect is turned off. Refer to your device manufacturer’s documentation for instructions.
When VDI plug-in pairing fails, the pairing icon in the lower right displays as a red “X” as shown:
The following are possible reasons for failures and the corrective actions you can take.
- The user entered incorrect credentials during sign-in.
The user should sign out of Lync and sign in again with the correct credentials. The pairing dialog box will reappear and show whether pairing is successful.
- Another instance of the remote desktop client is running.
If they are using Remote Desktop Connection in Windows, users should do the following:
Start Task Manager: Press Alt+Ctrl+Delete, and then click Start Task Manager.
Click the Processes tab and look for all processes named mstsc.exe in the list.
Highlight each mstsc.exe process and then click End Process.
Start a new remote desktop session and try connecting again.
- Start Task Manager: Press Alt+Ctrl+Delete, and then click Start Task Manager.
- The necessary files did not install correctly.
After the plug-in is installed on the local computer, the following files should be present under C:\Program Files\Microsoft Office\Office15 (or the appropriate drive letter):
- The Lync client is running on the local computer.
To use the Lync VDI plugin, a Lync client must not be running on the local computer, otherwise pairing will fail. As a best practice, the user should not install a Lync client on the local computer.