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Service Manager

Updated: November 1, 2013

Applies To: System Center 2012 SP1

System Center 2012 – Service Manager is second in the list of upgrade precedence.

Service Manager Upgrade Sequence

  1. Put all Service Manager servers into an Operations Manager maintenance mode

  2. On the computer hosting the Orchestrator Deployment Manager, uninstall the IP for System Center 2012 – Service Manager.

  3. On the computer hosting the Service Manager management server, upgrade the SQL Server 2008 R2 AMO to SQL Server 2012 AMO.

    noteNote
    SQL Server 2012 AMO is compatible with SQL Server 2008 R2 Analysis Services.

  4. Upgrade Service Manager using the procedures outlined in the Upgrade Guide for Service Manager.

Post–Service Manager Upgrade

  1. On the computer hosting the Orchestrator Deployment Manager, install the SP1 version of the Service Manager IP.

  2. Take the Service Manager servers out of maintenance mode.

  3. Make sure that the following connections with Operations Manager continue to function:

    • Connectors (2)

    • Management pack

    • Agentless monitoring

  4. Make sure that the following connections with Configuration Manager continue to function:

    • Connectors (2)

    • Configuration Manager agent

  5. Make sure that the following connections with Orchestrator continue to function:

    • Integration pack

    • Runbook connector

 
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