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Troubleshooting Software Distribution in Windows Intune

Updated: December 17, 2012

Applies To: Windows Intune

If you are experiencing trouble with one of the following scenarios for Windows Intune, troubleshooting steps are provided to help you find a solution to your problem.

If you can’t log in to the Windows Intune company portal

  1. Check to see if your account exists in Windows Intune account portal or if it is disabled.

  2. Make sure that you are provisioned on this account in the Windows Intune account portal.

  3. In the Windows Intune account portal, make sure that you are using the right user name and password to log in to Windows Intune and that it is in the format: format: joe@domain.com.

If the Contact IT information is missing in the company portal

  1. In the Windows Intune administrator console, go to Administration and then click Company Portal.

  2. Set the Contact IT details.

If you can’t see specific software in the list

  1. Make sure you are checking the list of software for a user or device to which the software was deployed.

  2. Make sure that the device meets the necessary device requirements.

If you receive an error while downloading software

  1. Make sure there are not too many concurrent downloads per user. Each user can download one application at a time.

  2. Make sure there are not too many concurrent downloads per account. Wait a few minutes and then try again.

  3. If you receive an iOS native message that you can't install, that the installation is canceled or that you need to retry, it might be due to a momentary heavy load. Wait a few minutes and then try again.

  4. If the iOS application download progress bar is complete but the application installation fails, something might be wrong with the application files that you provided.

  5. If you successfully download an Android application the Android user is not able to install the application on the Android mobile device, go to Application Settings and make sure that the Unknown Sources checkbox is selected.

If clicking a link to an iOS application takes you to a previous location in the iTunes App Store

  1. The current iTunes App Store session is opening to the previous application page.

  2. Close the iTunes App Store on the device and retry the link.

If you receive an error while launching an iOS application

  1. The expiration date of the application might not be valid.

  2. Make sure that the .ipa package and .plist file match and have the same bundler ID.

If you receive an error while uploading an iOS application

  1. A manifest file is required to enable wireless distribution of iOS application. For more information and to see a sample manifest file, view Apple developer documentation and follow iOS developer guidelines to create a valid manifest file.

  2. Make sure that the .ipa package and .plist file match and have the same bundler ID.

    The .plist manifest file is a separate file, and not one of the files included in the .ipa package.

If your application is stuck “in progress” while uploading

  1. When uploading an application, first the metadata is added, followed by the application package. After the metadata has been uploaded, the application will appear in progress. If you see that your application is in the in progress state for an unusually long time, delete the application and then upload it again.

  2. Make sure not to manage the deployment of the application while it is in the “in progress” state.

If you encounter a failure when installing an iOS application

  1. Make sure that your organization’s firewall allows access to the Apple provisioning and certification web sites.

  2. For more information, view the Apple developer documentation.

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