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Word, PowerPoint, OneNote slow or viewing failures

Office Web Apps

Published: September 25, 2012

Summary: Resolve various service performance problems in Word, PowerPoint, or OneNote in Office Web Apps Server farms.

Applies to:  Office Web Apps Server | Office Web Apps 

Audience: IT Professionals

This System Center Operations Manager (SCOM) Management Pack knowledge article (KA) provides suggested solutions for various Word, PowerPoint, or OneNote service performance issues in Office Web Apps Server farms. For more information, see Microsoft Office Web Apps Server Management Pack Guide for System Center Operations Manager.

Alert names:

  • Word And PowerPoint Service Is Slow

  • Word And PowerPoint Viewing Is Slow

  • OneNote Service Is Slow

  • PowerPoint Viewing Failures

  • Word And PowerPoint File Download Is Slow

  • PowerPoint Broadcast Performance Is Slow

Event ID:   No event ID

Symptoms: One or more of the following symptoms might appear:

  • Slow performance of the Word, PowerPoint, or OneNote services.

  • Word and PowerPoint viewing is slow.

  • PowerPoint viewing fails.

Causes: One or more of the following might be the cause:

  • Too few servers on the farm.

  • Not enough additional hardware (for example, processors, RAM, hard disk drives).

  • Bad hardware.

Resolution: One or both of the following actions might resolve the issue:

  • Add more server computers to the farm as necessary.

  • Replace insufficient hardware as necessary.

  • Remove and replace bad hardware.

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