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Event 8115 - Host end point is unreachable

Office Web Apps

Published: September 25, 2012

Summary: Resolve issues when an event indicates that the endpoint on a server in an Office Web Apps Server farm isn't responding to a file information request.

Applies to:  Office Web Apps Server | Office Web Apps 

Audience: IT Professionals

This System Center Operations Manager (SCOM) Management Pack knowledge article (KA) provides solutions for the problem that occurs when the endpoint on a server that hosts a file that was specified in an initiating request doesn't respond to a file information request. For more information, see Microsoft Office Web Apps Server Management Pack Guide for System Center Operations Manager.

Event Name: Host End Point Is Unreachable

Event ID: 8115

Symptom: The host server did not communicate with the client computer. Therefore, the endpoint on the host server did not respond to a file information request from the client computer.

Causes: One or more of the following might be the cause:

  • The host isn't operating.

  • The network isn't configured correctly.

  • The host hardware is bad.

Resolution: One or more of the following actions will resolve the issue:

  • Make sure that all computers on the farm have network connectivity.

  • Make sure that the network is configured correctly.

  • Investigate potential host hardware issues.

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