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Events 5231 5239 5240 8111 - Excel, PowerPoint, or Word back end is unreachable

Office Web Apps

Published: September 25, 2012

Summary: Helps resolve issues when an event indicates that a front end computer can't reach an Excel, PowerPoint, or Word back end server.

Applies to:  Office Web Apps Server | Office Web Apps 

Audience: IT Professionals

This System Center Operations Manager (SCOM) Management Pack knowledge article (KA) provides suggested resolutions to the problem of being unable to reach an Excel, PowerPoint, or Word back end server that is in an Office Web Apps Server farm. For more information, see Microsoft Office Web Apps Server Management Pack Guide for System Center Operations Manager.

Event Names:

  • Excel Error Communicating With Back End

  • Word Or PowerPoint Back End Is Unreachable

Event IDs: 5231, 5239, 5240, 8111

Symptoms: Cannot communicate with an Excel, PowerPoint, or Word back end computer.

Cause: A failed computer, a bad farm topology, or both.

Resolution: One or more of the following actions might resolve the issue:

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