Events 5231 5239 5240 8111 - Excel, PowerPoint, or Word back end is unreachable

Applies to: Office Web Apps Server

Summary: Helps resolve issues when an event indicates that a front end computer can't reach an Excel, PowerPoint, or Word back end server.

Audience: IT Professionals

This System Center Operations Manager (SCOM) Management Pack knowledge article (KA) provides suggested resolutions to the problem of being unable to reach an Excel, PowerPoint, or Word back end server that is in an Office Web Apps Server farm.

Event Names:

• Excel Error Communicating With Back End

• Word Or PowerPoint Back End Is Unreachable

Event IDs: 5231, 5239, 5240, 8111

Symptoms: Cannot communicate with an Excel, PowerPoint, or Word back end computer.

Cause: A failed computer, a bad farm topology, or both.

Resolution: One or more of the following actions might resolve the issue:

• Make sure that all computers on the farm have network connectivity.

• Restart the computer.

• If the computer has failed, remove the computer from the Office Web Apps Server farm by using the Repair-OfficeWebAppsFarm Windows PowerShell cmdlet.

  For more information, see Windows PowerShell for Office Web Apps Server.