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Checklist: Deploy Exchange 2013 UM


Topic Last Modified: 2013-08-05

Use this checklist to help you install and deploy Unified Messaging (UM) in your organization.

Before you start working with this checklist, make sure you're familiar with the concepts in:

For step-by-step guidance about how to deploy UM and Microsoft Lync Server, see Checklist: Integrate Exchange 2013 UM with Lync Server.


Done? Tasks Topic

Deploy and configure telephony components.

Connect UM to Your Telephone System


Review the system requirements before installing Exchange 2013.

Exchange 2013 System Requirements


Verify that you meet the prerequisites for installation.

Exchange 2013 Prerequisites


Install the required Client Access and Mailbox servers.

You must deploy at least one Exchange 2013 Mailbox server in your organization before you configure the VoIP gateways or IP PBXs to send UM SIP and RTP traffic to the Exchange 2013 Client Access servers.

Install Exchange 2013 Using the Setup Wizard

Verify the installation and review the server setup logs.

Verify an Exchange 2013 Installation


If required, install the required UM language packs.

Install a UM Language Pack


Create the number of dial plans required for your organization.

Create a UM Dial Plan

Configure the dial plan security setting.

Configure the VoIP Security Setting


Configure the UM startup mode for each Client Access and Mailbox server.

Configure the Startup Mode on a Mailbox Server

Configure the Startup Mode on a Client Access Server

Configure the number of concurrent calls on your Mailbox servers.

Configure the Number of Incoming Calls on a Mailbox Server

Configure Outlook Voice Access numbers and other settings.

Manage a UM Dial Plan

Configure outbound dialing for Unified Messaging.

Authorize Calls Using Dialing Rules

Authorize Calls for Users in a Dial Plan

Authorize Calls for a Group of Users

Create the required number of auto attendants.

Create a UM Auto Attendant

Set up and configure each of the UM auto attendants.

Set Up a UM Auto Attendant


Create, import, and enable a new Exchange certificate for UM or enable a mutually-trusted third-party certificate. Also, import the certificate on all VoIP gateways, IP PBXs, and SBCs.

Add Mailbox and Client Access Servers to a SIP URI Dial Plan


Restart the Microsoft Exchange Unified Messaging service and the Unified Messaging Call Router service on all Exchange servers to load the required certificates.

Stop the Microsoft Exchange Unified Messaging Service

Start the Microsoft Exchange Unified Messaging Service

Stop the Microsoft Exchange Unified Messaging Call Router Service

Start the Microsoft Exchange Unified Messaging Call Router Service


Create a UM mailbox policy or configure the default UM mailbox policy.

Create a UM Mailbox Policy

Manage a UM Mailbox Policy


Enable users for Unified Messaging with an extension number and an E.164 number, if required.

Enable a User for Voice Mail

Enable incoming faxing (Optional).

Enable Voice Mail Users to Receive Faxes

Set up Protected Voice Mail (Optional).

Protect Voice Mail

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