Export (0) Print
Expand All

Help and support for EOP

Exchange 2013
 

Applies to: Exchange Online Protection

Topic Last Modified: 2014-07-25

The technical support resources listed here will help you find answers if you are having difficulty with Microsoft Exchange Online Protection (EOP). Microsoft provides help for EOP in a variety of places and methods including self-support and assisted-support.

Upon logging in, the Office 365 portal provides information about the status of your organization’s services. Also, the service health section of Office 365 shows the current status of your services, details about disruptions and outages, and lists planned maintenance times. The Office 365 portal also provides information about known issues and expected resolutions. If you’re affected by a service-wide event, then you should see a communication alert (typically accompanied by a bell icon). We recommend that you read and act on any items as appropriate. If your organization used to subscribe to Forefront Online Protection for Exchange (FOPE), you’ll find that this portal provides information that was part of the FOPE communication portal. For more information about the service health area of Office 365, see Service Health. You might be able to find more help on your own by using the tools, forums and community sites listed here.

Product Overview for Exchange Online Protection

Office 365 and Exchange Online support

Office 365 community

Office 365 Do It Yourself (DIY) Troubleshooter

Office 365 Mail Flow Guided Walkthrough

Microsoft TechNet TechCenter

TechNet Library overview for Exchange Online Protection

You can get help from Microsoft by starting a new service request within the Office 365 admin center or by calling on the phone. Premier support subscribers have extra support options.

If you are an EOP customer and also have a Microsoft Premier Support contract, you can get support through the normal Microsoft Premier Support channels. This allows you to receive access to all processes and resources available to Premier Support customers, such as a Premier Technical Account Manager (TAM) and case submission. Premier Support for Microsoft Online Services extends the Premier Support framework beyond on-premises products to online services, providing you with a unified support experience across all products and services.  This service helps ensure that customers can resolve issues quickly and simplifies the task of managing support for different components of an IT infrastructure.

For more information about how Premier Support can help your organization maximize value from your IT investments, see Microsoft Premier Support.

If you are just getting started with EOP and you have purchased 1000 or more user licenses, you can get help with setting up EOP from a Microsoft Implementation Project Manager (IPM). IPMs are product specialists who are available for the first 90 days after you purchase the service and they can answer setup, security, and configuration questions. IPMs represent your needs and ensure that you benefit from the best service experience and successful implementation possible. They provide an additional layer of support and can help you find extra training as needed. For more information about IPMs, contact your TAM, call your regional office, or email premier@microsoft.com.

  1. Login to the Office 365 admin center.

  2. Go to Support > Ask for Customer Support > New Service Request

  3. Use the form to add information about your issue, search for solutions to previous issues, or attach logs or related files.

  1. Login to the Office 365 admin center.

  2. For general product issues go to Support > Ask for Customer Support > Call technical support.

    For questions before you buy EOP, or questions about billing and subscriptions, go to Support > Ask for Customer Support > Call billing and subscription support.

  3. Use the Virtual Agent for Microsoft Office 365 to search for the most current appropriate telephone number.

Microsoft provides local or toll-free telephone numbers for product support around the world. Many of these support centers provide help in your local language during business hours or in English 24 hours a day, every day. If you don’t see your location listed below, use the Virtual Agent for Microsoft Office 365 as described above to find your local support telephone number.

 

Country or region Pre-purchase and billing questions Technical Support questions

Brazil

Toll-free: 08007621146
Local: 1147001999

Same

France

Toll-free: 0805 540 594
Local: 01 57 32 42 97

Same

Germany

Toll-free: 0800 589 2332
Local: 069 380 789 508

Same

Japan

Toll-free: 0120-628860
Local: 343326257

Toll-free: 0120-996680
Local: 357679793

Korea

Toll-free: 080-495-0880
Local: 234831937

Same

Spain

Toll-free: 900 814 197
Local: 912 718 160

Same

United Kingdom

Toll-free: 0800 032 6417
Local: 0203 450 6455

Same

United States

Toll-free: 1-877-913-2707

Toll-free: 1-800-865-9408

 
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft