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Lync Voice Features

 

Topic Last Modified: 2013-02-25

The Lync-to-phone capability enables Lync Online users to make calls to, and receive calls from, the traditional phone network. Users can call any phone number using a PC, with full support for Lync-optimized PC peripherals such as speakerphones or headsets. Phone numbers can be assigned or ported to Lync Online users. Lync-to-phone provides a single work number experience across users’ devices that are running Lync, including laptops, smartphones, and tablets. The “call via work” feature means that users can initiate outgoing calls from their smartphone or tablet while displaying the Lync work number to outside parties. With Lync-to-phone, the calling experience becomes integrated with the other components of unified communications, including instant messaging, presence, video calling, and web conferencing.

importantImportant:
  • The Lync-to-phone functionality requires the purchase of a separate calling service from a qualified Office 365 partner for connectivity to the public phone network. The first qualified partner service is Jajah Voice for Office 365, available in the US and UK initially. See Jajah Voice for Office 365.
  • Lync-to-phone does not provide interoperability with your on-premises PBX and SIP trunking voice systems.
    Lync-to-phone does not provide the following features: WAN bandwidth management (CAC), response groups, branch-site resiliency.
  • Call via work on smart phones and tablets requires the Lync clients to be installed on the device.
Customer Responsibilities
  • After you purchase the calling service from Jajah (including phone number and calling plans), use the Lync Online control panel to allocate phone numbers and manage calling policies for your Lync-to-phone users.

Voice mail, transcription, and auto attendant capabilities are available through Exchange Online voice mail. Access to these capabilities requires the appropriate license to Exchange Online. For more information about these features, see Voice Message Services in the Exchange Online service description.

While on a call, a user can answer additional incoming calls or initiate outgoing calls, and the existing active call is automatically put on hold. Calls can be transferred from one user to another, either directly or after the first user speaks privately with the second user. Users can also transfer calls to another device; for example, they could transfer an active call to their mobile phone as they walk out the door of their office. Call control features available to Lync users include the following:

  • Call hold and retrieve
  • Set incoming calls to simultaneously ring your mobile phone (find me/follow me).
  • During a call, transfer from the PC to your mobile phone or any other number or user.
  • Drag-and-drop conference calling—create an ad-hoc audio conference by dialing phone numbers or dragging contacts into an existing Lync Meeting or call.

Delegation enables users to delegate call handling to one or more assistants. The delegate can perform multiple calling tasks on behalf of the user, including screening calls, placing calls, and initiating conferences.

Team calling enables a user to have incoming calls simultaneously ring the phones of teammates, for functions such as group call pickup and department calling.

Emergency dialing (911, 112, and so on) may be provided by third party carriers. The Lync Enhanced 9-1-1 (E9-1-1) feature, which associates the calling party’s telephone number with a street address, is available to Lync Server customers in the United States, but is not available to Lync Online customers. For more information about how this feature works in a Lync Server 2013 on-premises deployment, see Overview of E9-1-1.

 

Feature

Lync 2013 with Lync Server 2013

Office 365 Small Business

Office 365 Small Business Premium

Office 365 Midsize Business

Office 365 Enterprise E1

Office 365 Education A2

Office 365 Government G1

Office 365 Enterprise E3

Office 365 Education A3

Office 365 Government G3

Office 365 Enterprise E4

Office 365 Education A4

Office 365 Government G4

Office 365 Enterprise K1

Office 365 Government K1

Lync Online Standalone Plan 1

Lync Online Standalone Plan 2

Lync Online Standalone Plan 3

Computer Audio and PSTN Calling, with Exchange Voice Mail

Yes

No

No

No

No

No

Yes

No

No

No

Yes

IP Phone Support 1

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Call Hold, Transfer, Forward, Delegation, Team Calling

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Emergency Dialing (911, 112, etc.)

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Call park

Yes

No

No

No

No

No

No

No

No

No

No

Outgoing Direct Inward Dialing (DID) manipulation

Yes

No

No

No

No

No

No

No

No

No

No

Support for analog devices (for example, fax)

Yes

No

No

No

No

No

No

No

No

No

No

Private line (secondary DID for executives)

Yes

No

No

No

No

No

No

No

No

No

No

Remote call control (RCC) (also known as “click-to-call”) with on-premises PBX

Yes

No

No

No

No

No

No

No

No

No

No

Malicious call trace

Yes

No

No

No

No

No

No

No

No

No

No

Unassigned number

Yes

No

No

No

No

No

No

No

No

No

No

Phone number management

Yes

No

No

No

No

No

No

No

No

No

No

Call detail recording (CDR) and billing reporting

Yes

No

No

No

No

No

No

No

No

No

No

Integration with call center solutions (Aspect)

Yes

No

No

No

No

No

No

No

No

No

No

Survivable Branch Appliances for branch office resiliency

Yes

No

No

No

No

No

No

No

No

No

No

Call admission control (CAC)

Yes

No

No

No

No

No

No

No

No

No

No

1 Requires a qualified device; see Phones and Devices Qualified for Microsoft Lync.

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