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Software Distribution Error Codes in Windows Intune

Updated: December 17, 2012

Applies To: Windows Intune

The following table lists common errors that may occur during Windows Intune software distribution, the likely causes, and possible solutions to help you troubleshoot them.


Error code Possible problem Suggested resolution


0x80CF201C (client error)

To install this app, you must have a sideloading-enabled system.

Make sure that the software package is signed with a trusted signature and installed on a domain-joined computer that has the AllowAllTrustedApps policy enabled, or a computer that has a Windows Sideloading license with the AllowAllTrustedApps policy enabled (applied when a Windows RT device is enrolled).


The package could not be opened.

Possible causes:

  • The package is unsigned.

  • The publisher name does not match the signing certificate subject.

Check the AppxPackagingOM event log for more information.


The package failed update, dependency, or conflict validation

Possible causes:

  • The incoming package conflicts with an installed package.

  • A specified package dependency is not found.

  • The package does not support the correct processor architecture.

Check the AppXDeployment-Server event log for more information.


The provided package is already installed, and reinstallation of the package is blocked

You may receive this error if you are installing a package that is not bitwise identical to the package that is already installed. Confirm the digital signature is also part of the package. When a package is rebuilt or re-signed, that package is no longer bitwise identical to the previously installed package. Two possible options to fix this error are as follows:

  • Increment the version number of the app, then rebuild and re-sign the package.

  • Remove the old package for every user on the system before you install the new package.

See Also

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