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Exchange Server Tools Documentation
Exchange Remote Connectivity Analyzer Tool
Microsoft Connectivity Analyzer Tool
RPC Server Unavailable Error was Thrown by the RPC Runtime
Could Not Find MS-Server-ActiveSync Header in OPTIONS Response
Could Not Negotiate an Appropriate Airsync Version with Server
An Unexpected Redirect Response was Received
A Positive HTTP Response Other than a Redirect Response was Received
Could Not Find Autodiscover Service Location (SRV) Record in DNS
The MobileSync Autodiscover Provider Returned an Error Status in the XML Response
The Outlook Autodiscover Provider Returned an Error Status in the XML Response
Missing EXPR Element in Autodiscover XML Response
Missing AuthPackage Element in Autodiscover XML Response
Anonymous Authentication Enabled for Virtual Directory
No Supported Authentication Methods Found in Response
An Unsupported Authentication Method was Found
All Required Authentication Methods Could Not be Found
The Host Name Could Not be Resolved in DNS
SSL Certificate Name Mismatch
SSL Certificate Trust Failure
Expected Service Banner was not Received when Connecting
A Network Error Occurred while Communicating with Remote Host
Name Could Not be Matched to a Name in the Address List
Mutual Authentication Could Not be Established
RPC Encryption Required
The Client and Server Versions are Not Compatible
Cached Mode is Required for this Mailbox
RPC over HTTP Connection is Not Allowed
MAPI Connections are Not Allowed
No MX Records were Found for the Specified SMTP Domain
Open Relay Detected
An HTTP 403 was Received Because ISA Denied the Specified URL
An HTTP 403.4 was Returned Because SSL was Required on the Virtual Directory
An HTTP 500 was Returned to ISA Because the Certificate on the Published Server Doesn't Match the Name in the Publishing Rule
Access is Denied Error was Thrown by the RPC Runtime
Exchange ActiveSync Returned an HTTP 500 Error
Exchange ActiveSync Returned an HTTP 451 Error
ActiveSync ExternalUrl is Not in the Expected Format
Windows Mobile Root Certificates
Missing Intermediate Certificates in Chain
The Act As Account Does Not Have Permissions to Create Items in this Folder
The Act As Account May Not Have Permission to Delete Items in this Folder
The Act As Account May Not Have Permissions to Access this Folder
The Service Account Specified Does Not Have Impersonation Rights on Client Access Server
The Service Account Specified Does Not Have Impersonation Rights on the Act As Account Specified
Invalid XML Response Unable to Retrieve Availability or OOF Settings
IP Address does not have a PTR record in DNS
IP Address Found on RBL
Name Space is not Federated
The domain is a federated domain but the user <User>@contoso.com is not known by Office 365
Active Directory Federated Services (AD FS) HTTPS endpoint name could not be resolved
Active Directory Federated Services (AD FS) server is down or unreachable
ADFS SSL Certificate Name Mismatch
ADFS SSL Certificate Trust
ADFS SSL Certificate Expired
Token Signing Certificate Expired
ADFS token not accepted by Authentication Platform (for later version of RCA)
Unknown Username or bad password
General issues that may occur for one or all users
UPN issues when authenticating
You must uninstall all interim updates before you install Exchange Server 2010 Service Pack 2
Missing EXCH Element in Autodiscover XML Response
Mutual Authentication Established by Subject Alternative Name
Error with System Time
Firewall Pre-Authentication Check
EWS Endpoint Directed to On-Premises Legacy Server
Error when you run the Exchange Remote Connectivity Analyzer tool to test connectivity to Office 365: "To authenticate to Office 365, you must enter your Microsoft account"
The user name provided could not be matched to a name in the email server's address list
The email server is not available
MCA test: I can't log on with Office Outlook
MCA test: I can't send or receive email on my mobile device
Additional help resources for MCA
The ActiveSync OPTIONS command returned an HTTP 401 Error
Exchange ActiveSync Returned an HTTP 503 Error
MCA test: I can't view the free/busy information of another user
MCA test: I can't send or receive email from Outlook (Office 365 only)
MCA test: I can't log on to Lync on my mobile device or the Lync Windows Store App
Message Header Analyzer
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Additional help resources for MCA

 

Topic Last Modified: 2012-11-06

This topic provides additional resources about the Microsoft Connectivity Analyzer Tool. The resources listed here can be used to help troubleshoot the following issues:

  • Outlook connectivity to your mailbox
  • Sending and receiving email on Active Sync mobile devices

Office 365 customers can find help on the following Office 365 websites:

If you are not an Office 365 customer, you can find help on the following Microsoft websites:

You can also obtain more information about the Remote Connectivity Analyzer at Remote Connectivity Analyzer Forum.

noteNote:
This forum is currently retired. However, posted threads from this forum remain available at Exchange Previous Versions - Extended Components, Tools, and Utilities.
 
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