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Scenario 9: Getting support
As a global administrator you can search help and community content, see active topics from the Office 365 community pages, view a real-time status report of the services health, download diagnostic tools, manage delegated administration, and file support tickets using the Office 365 administration portal.
Task 1: Viewing service health
You can view the status of your Microsoft Dynamics CRM Online and Office 365 services from the Service health page.
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In the left column, under Support, click Service Health.
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If necessary, expand the listing under each service by clicking the blue triangle. You can see that different aspects of the service are tracked individually.
Note the meaning for the different icons.
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If the report you are viewing has any entries with the blue triangle in the corner, click the triangle to show more information about the event.
Task 2: Opening a service request
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Browse to https://portal.microsoftonline.com, and sign in with your global administrator credentials.
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In the left column, under Support, click Overview.
Note the link Dynamics CRM FAQs and that you can see the status of your support requests under Requests Summary.
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In the left column under Support, click Service Requests.
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Click New Request.
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Complete the Identify Issue fields, and then click Next.
Note For Service, if you select Dynamics CRM Online, you will see a list of Microsoft Dynamics CRM related choices in Service area. 
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Complete the Identify Issue fields, and then click Next.
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Complete the remaining steps in New service request.
