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How to Upgrade an Agent to System Center 2012 SP1 - Operations Manager

Updated: November 1, 2013

Applies To: System Center 2012 SP1 - Operations Manager

Use the following procedures to upgrade to System Center 2012 Service Pack 1 (SP1), Operations Manager agents. You should first verify that the agents meet minimum supported configurations. For more information, see System Requirements: System Center 2012 SP1 - Operations Manager.

noteNote
If before upgrade an agent was installed using the push install method, after the server the agent will be put into a pending update state and can be upgraded through the Console. Otherwise the agent should be upgraded manually.

When you upgrade an agent, the Operations Manager installer service runs and is not removed until after the completion of the upgrade. If the agent upgrade fails, you might have to re-install the agent because the installer service was not properly removed. If you attempt to upgrade the agent again and it fails, you should re-install the agent after you have completed upgrading all features of Operations Manager.

noteNote
If you have Audit Collection Services (ACS) enabled for an agent prior to this upgrade, it is disabled as part of the agent upgrade process. ACS must be re-enabled after upgrade completes.

If you are upgrading agents that are deployed to a computer that has other System Center 2012 Service Pack 1 (SP1), Operations Manager features installed, you must do the following:

  • If the agent is installed on a computer that has System Center 2012 Service Pack 1 (SP1), Operations Manager Operations console or web console installed, you must first uninstall the consoles before you upgrade the agents. You can do this by uninstalling System Center 2012 Service Pack 1 (SP1), Operations Managerin Programs and Features. You can reinstall these consoles after upgrade is completed.

noteNote
If UAC is enabled, you must run the agent upgrade from an elevated command prompt.

noteNote
Information about upgraded agents might not appear in the Operations console for up to 60 minutes after performing the upgrade.

Upgrading Push-Installed Agents

Push-installed agents are agents that were installed by using the Computer and Device Management Wizard. Use the following procedures to upgrade these agents.

To upgrade push-installed Windows agents by using the Operations console

  1. Log on to the computer hosting the Operations Manager Operations console. Use an account that is a member of the Operations Manager Administrators role for the Operations Manager management group.

  2. In the Operations console, click Administration.

    noteNote
    When you run the Operations console on a computer that is not a management server, the Connect To Server dialog box appears. In the Server name box, type the name of the management server to which you want to connect.

  3. In the Administration workspace, in the navigation pane under Device Management, click Pending Management.

  4. In the Pending Management pane, under Type: Agent Requires Update, right-click each agent-managed computer listed, and then click Approve.

    WarningWarning
    You should not approve more than 200 agents at one time.

  5. In the Update Agents dialog box, enter the administrator account credentials, and then click Update. The upgrade status is displayed in the Agent Management Task Status dialog box.

  6. When the upgrade is completed, click Close.

Upgrading Manually Installed Agents

Manually-installed agents are agents that were installed manually, either by using the Command Prompt window, or by using the MOMAgent.msi Setup Wizard. Use the following procedure to upgrade these agents.

To upgrade a manually installed Windows agent by using the Setup Wizard

  1. Log on to the computer that hosts the agent with an Operations Manager Administrators role account for your Operations Manager management group.

  2. Run Setup.exe from the Operations Manager installation media.

  3. On the first page of the Setup Wizard, click Local agent. When the Welcome to the System Center Operations Manager 2012 Agent Upgrade Wizard page opens, click Next.

  4. In the System Center Operations Manager 2012 Agent Setup dialog box, click Upgrade. The status page displays the progress of the upgrade.

  5. When the Completing the System Center Operations Manager 2012 Agent Setup Wizard page appears, click Finish.

To upgrade a manually installed Windows agent by using the Command Prompt window

  1. Log on to the computer that hosts the agent with an Operations Manager Administrators role account for your Operations Manager management group.

  2. Open a Command Prompt window by using the Run as Administrator option.

  3. Run the following command, where D:\ is the location for the upgrade log file.

    msiexec /i MOMAgent.msi /qn /l*v D:\logs\AgentUpgrade.log
     AcceptEndUserLicenseAgreement=1
    
    

Verifying Windows Agent Upgrade

To verify the Windows agent upgrade

  1. In the Operations console, in the navigation pane, click the Administration button.

  2. Under Device Management, click Agent Managed.

  3. In the Agent Managed pane, verify that the value listed in the Version column is 8925 (89xx), where x is any positive integer.

    noteNote
    It can take up to one hour for the console to show the updated version of the agent.

Upgrading UNIX and Linux Agents

To upgrade UNIX and Linux agents

  • In the Operations console, in the Administration pane, run the UNIX/Linux Upgrade Wizard.

    Any existing Run As profiles and Run As accounts continue to have valid configurations. For information about changes to Run As profiles and accounts for UNIX and Linux monitoring in System Center 2012 Service Pack 1 (SP1), Operations Manager, see Accessing UNIX and Linux Computers in Operations Manager

To manually upgrade UNIX and Linux agents

To verify the UNIX or Linux agent upgrade

  1. In the Operations console, in the navigation pane, click the Administration button.

  2. Under Device Management, click UNIX/Linux Computers.

  3. Verify that the value listed in the Agent Version column is 1.4.0-xxx, where x is any positive integer.

    noteNote
    It can take up to one hour for the console to show the updated version of the agent.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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