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After Upgrading to System Center 2012 SP1 - Service Manager

Updated: November 1, 2013

Applies To: System Center 2012 R2 Service Manager

This topic describes how to restart the Data Access service if it fails to start after an upgrade to System Center 2012 – Service Manager SP1. After the upgrade, you will also have to start the Service Manager workflows and restart the data warehouse jobs. This topic also describes how to stop and then start SQL Server Reporting Services (SSRS) after an upgrade.

Restart the Data Access Service and Workflows on the Data Warehouse Management Server

If necessary, use the following procedures to restart the service and workflows.

To restart the Data Access service

  1. On the computer that hosts the data warehouse management server, on the Windows desktop, click Start, and then click Run.

  2. In the Run dialog box, in Open, type services.msc, and then click OK.

  3. In the Services window, in the Services (Local) pane, right-click System Center Data Access Service, and then click Start.

To start Service Manager workflows

  1. On the computer that hosts the Service Manager management server, on the Windows desktop, click Start, and then click Run.

  2. In the Run dialog box, in Open, type services.msc, and then click OK.

  3. In the Services window, in the Services (Local) pane, right-click System Center Management, and then click Start.

Restart Data Warehouse Jobs

After you upgrade the data warehouse management server, you might need to restart the data warehouse (extraction, transformation, and load (ETL)) jobs. You can use the following procedure to restart the data warehouse jobs. In this procedure, you enable data warehouse job schedules by using Windows PowerShell cmdlets.

To restart data warehouse jobs

  1. On the computer that hosts the data warehouse management server, click Start, point to Programs, point to Accessories, click Windows PowerShell, right-click Windows PowerShell, and then click Run as administrator.

  2. Type the following commands and then press Enter after each command.

    noteNote
    It is assumed in the following command examples that Service Manager was installed in its default location on the C: drive. If necessary, change directories to the location where you installed Service Manager.

    cd 'C:\Program Files\Microsoft System Center 2012\Service Manager'
    
    import-module $PWD/Microsoft.EnterpriseManagement.Warehouse.Cmdlets.psd1
    
    Get-SCDWJob
    
    Enable-SCDWJobSchedule –JobName Extract_<data warehouse management group name>
    
    Enable-SCDWJobSchedule –JobName Extract_<Service Manager management group name>
    
    Enable-SCDWJobSchedule –JobName Transform.Common
    
    Enable-SCDWJobSchedule –JobName Load.Common
    
    Enable-SCDWJobSchedule –JobName DWMaintenance
    
    Enable-SCDWJobSchedule –JobName MPSyncJob
    
    Start-SCDWJob –JobName MPSyncJob
    

    The last command, Start-SCDWJob – JobName MPSyncJob, will enable the ETL jobs to run.

Stop and Then Start SSRS

After you perform an upgrade to System Center 2012 – Service Manager SP1, use the following procedure to stop and then start SSRS.

To stop and then start SSRS

  1. On the computer that hosts SSRS, on the Windows desktop, click Start, and then click Run.

  2. In the Run dialog box, type services.msc, and then click OK.

  3. In the Services window, in the Services (Local) pane, right-click SQL Server Reporting Services, and then click Stop.

  4. In the Services window, in the Services (Local) pane, right-click SQL Server Reporting Services, and then click Start.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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