Service Continuity Management
Applies to: Office 365 Dedicated Plans
Topic Last Modified: 2013-01-17
Service continuity management focuses on the ability to restore Microsoft® UNRESOLVED_TOKEN_VAL(Office 365) services to customers in a predetermined timeframe during a catastrophic service outage. Achieving restored services requires preparation, planning, technical implementation, and exercises to validate the incident management and service restoration solution and processes.
This document describes the common approach to service continuity management that Microsoft provides for customers subscribed to UNRESOLVED_TOKEN_VAL(Office 365 )for enterprises dedicated plans and for customers subscribed to UNRESOLVED_TOKEN_VAL(Office 365 )for enterprises plans that support the security, privacy, and regulatory compliance requirements for U.S. federal government agencies requiring Federal Information Security Management Act (FISMA) certification and commercial entities subject to International Traffic in Arms Regulations (ITAR). *
The information presented here applies to the following services:
Microsoft Exchange Online
Microsoft UNRESOLVED_TOKEN_VAL(SharePoint)® Online
Microsoft Lync™ Online
In addition, this document defines Microsoft and customer responsibilities that relate to service continuity management for the purpose of compliance and auditing. This includes:
Service continuity provisions
Catastrophic outage response
Managed annual exercise program
Services provided under Office 365 dedicated plans and ITAR-support plans are delivered from a Microsoft hosting environment where each customer has their own dedicated data center hardware.
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