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Call transfers and call forwarding in Lync Server 2013

Lync Server 2013
 

Topic Last Modified: 2013-03-09

When a PSTN endpoint is involved, Location-Based Routing analyzes the location of the calle’s endpoint and the endpoint where the call will be transferred or forwarded to (i.e. transfer/forward target). Location-Based Routing determines whether the call should be transferred or forwarded depending on the location of both endpoints.

The following table illustrates the scenario of a Lync user in a call with a PSTN endpoint, and the Lync user transfers the call to another Lync user. Depending on the network site location of the transferee’s endpoint, Location-Based Routing affects the routing of the call transfer or forward.

Initiating call transfer or forward

User initiating the call transfer/forward Target endpoint is in same network site as user initiating call transfer or forward Target endpoint is in different network site as user initiating call transfer or forward Target endpoint is in unknown network site or network site not enabled for Location-Based Routing

Lync user

Call forward or transfer is allowed

Call forward or transfer is not allowed

Call forward or transfer is not allowed


For example: a Lync user in a call with a PSTN endpoint transfers the call to another Lync user that is in the same network site. In this case, the call transfer is allowed.

The following table illustrates the scenario of a Lync user in a call with another Lync user, and one of the users transfers the call to a PSTN endpoint. Depending on the location of the user the call is being transferred to, the table details how Location-Based Routing affects the call.

Call transfer or forward to PSTN endpoint

Call transfer/forward endpoint target Lync users in same network site Lync users in different network sites One or both Lync users in unknown network site or network site not enabled for Location-Based Routing

PSTN endpoint

Call forward or transfer allowed by the transferred user’s site voice routing policy

Call forward or transfer allowed by the transferred user’s site voice routing policy

Call forward or transfer allowed by the transferred user’s voice policy only through trunks not enabled for Location-Based Routing


For example: a Lync user in a call with another Lync user that is in the same network site transfers the call to a PSTN endpoint and the call transfer is allowed.

 
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