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Help and Training

Office 365
 

Applies to: Office 365

Topic Last Modified: 2013-05-09

Microsoft Office 365 provides the following help and training resources.

Help articles and videos are available from any inline help link in the service, including the help icon in the top navigation bar of the Office 365 portal and Office 365 admin center. You can also search all Office 365 help on http://office.microsoft.com.

Training is available through videos, webinars, and classes leading to certification. For more information, see:

The Office 365 Community is a single destination for self-help support information. It has the latest information to help customers find answers to a variety of technical, billing, and service questions through support forums, wikis, and blogs. The support forums are staffed and moderated by Microsoft Support agents.

From the Office 365 Community home page, customers can access the following resources:

  • Forums   Forums are intended to provide community participants with an online destination where they can post technical support questions and discuss topics related to the Office 365 services. Here are the forums that are available:

    • Deploy Office 365

    • Directory integration services

    • Domains in Office 365

    • Downloads

    • Email and calendar

    • IM, meetings and conferencing

    • Manage Office 365

    • Manage projects

    • Mobile access

    • Office 365 for Mac

    • Office apps

    • Sites and document sharing

    • Trust Center documents

    • Upgrade to Office 365

    • Yammer

  • Wikis   Wikis include wiki pages created by Microsoft employees and authenticated community members. This collaborative site encompasses the latest collective content about specific Office 365 technical scenarios. Each individual wiki page typically includes links to websites, webcasts, troubleshooting videos, FAQ pages, documents, and downloads about that specific technical scenario. Historical tracking of every revision date and author alias is provided along with the ability to compare versions.

  • Blogs   The Office 365 Technical Blog is a good resource for obtaining current information about Office 365 online services and for learning about the benefits of Office 365 features and functions. Topics include product insights, new product announcements, customer interviews, and a guest blog series.

For more information, visit the Office 365 community.

IT professionals of large organizations can visit the Office 365 TechCenter on TechNet. The Office 365 TechCenter provides complex deployment guidance intended for large organizations.

For more information, visit the Office 365 TechCenter.

In addition to the Office 365 Community, and online help, Office 365 includes the following self-help resources:

  • Troubleshooting tool for Office 365   After answering a series of short questions about your issue, the Troubleshooting tool for Office 365 suggests helpful tools and information based on your answers. To use the tool, go to the Troubleshooting tool for Office 365 page of the Office 365 Community.

  • Technical support videos   English language–only instructional troubleshooting videos have been developed based on the most commonly asked questions from customers. There are more than 35 individual videos and more coming every week. Topics range from an overview of the BlackBerry® Administration Center to activating and migrating directory synchronization. To view these videos, go to the Office 365 Community site and search for videos. Customers are encouraged to submit a request for a video through the community portal. Customers can also navigate to the Office 365 YouTube and Showcase channels.

  • Social media   Following Office 365 on Facebook, Twitter, and LinkedIn provides a way for customers and partners to become more educated about Office 365. This fast and easy way of learning about Office 365 allows customers to listen to what others are saying and be able to add their own comments and tweets. Microsoft support professionals monitor the Microsoft-related Facebook and Twitter activity to assist with any support-related inquiries. To find the most current Facebook feeds along with the most recent tweets, go to the bottom of the Office 365 Community homepage to hear the daily discussions among customers and partners.

Help and training resources are available in the following languages.

 

Language Online Help Articles Wikis and Blog Forums Tech Center Troubleshooting Tool

Arabic

No

Yes

No

No

No

Bulgarian

Yes

No

No

No

No

Chinese-Simplified

Yes

Yes

Yes

Yes

Yes

Chinese-Traditional

Yes

Yes

Yes

Yes

Yes

Czech

Yes

No

No

No

No

Danish

Yes

Yes

No

No

No

Dutch

Yes

Yes

No

No

No

Estonian

Yes

No

No

No

No

Finnish

Yes

No

No

No

No

French

Yes

Yes

Yes

Yes

Yes

German

Yes

Yes

Yes

Yes

Yes

Greek

Yes

No

No

No

No

Hungarian

Yes

No

No

No

No

Italian

Yes

Yes

Yes

Yes

Yes

Japanese

Yes

Yes

Yes

Yes

Yes

Korean

Yes

Yes

Yes

Yes

Yes

Latvian

Yes

No

No

No

No

Lithuanian

Yes

No

No

No

No

Norwegian

Yes

Yes

No

No

No

Polish

Yes

Yes

Yes

No

Yes

Portuguese

Yes

No

No

No

No

Portuguese-Brazil

Yes

Yes

Yes

Yes

Yes

Romanian

Yes

No

No

No

No

Russian

Yes

Yes

Yes

Yes

Yes

Serbian

Yes

No

No

No

No

Slovak

Yes

No

No

No

No

Slovenian

Yes

No

No

No

No

Spanish

Yes

Yes

Yes

Yes

Yes

Swedish

Yes

Yes

No

No

No

Thai

Yes

No

No

No

No

Turkish

Yes

No

No

No

No

Ukrainian

Yes

No

No

No

No

 

Feature

Office 365 Small Business

Office 365 Small Business Premium

Office 365 Midsize Business

Office 365 Enterprise E1

Office 365 Education A2

Office 365 Government G1

Office 365 Enterprise E3

Office 365 Education A3

Office 365 Government G3

Office 365 Enterprise E4

Office 365 Education A4

Office 365 Government G4

Office 365 Enterprise K1

Office 365 Government K1

Online help

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Community

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Office 365 TechCenter

Yes1

Yes1

Yes

Yes

Yes

Yes

Yes

Other self-help resources

Yes

Yes

Yes

Yes

Yes

Yes

Yes

NoteNote:
1 Although the TechCenter is available to everyone, most of the content does not apply to Office 365 Small Business and Office 365 Small Business Premium.

If you have comments or questions about this topic, we'd love to hear from you. Just send your feedback to Office 365 Service Description Feedback. Your comments will help us provide the most accurate and concise content.

 
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