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How do I troubleshoot Remote Web Access connectivity?

Published: April 26, 2010

Updated: March 30, 2011

Applies To: Windows Small Business Server 2011 Essentials

Typically, Windows SBS 2011 Essentials can automatically configure a broadband router if the router is a UPnPTM-certified device and if the router UPnP setting is enabled.

Possible issues

  • Your router is not turned on or is not connected to your network.

  • The UPnP setting for your router is turned off.

  • Your router may not fully support the UPnP standard. Microsoft maintains a list of routers that work with Windows. To view the list of routers and wireless routers that are compatible with Windows SBS 2011 Essentials, see the Windows 7 Compatibility Center (http://go.microsoft.com/fwlink/?LinkID=168957).

Possible fixes

The following actions may fix these issues:

  • Verify that your router is turned on and functioning properly.

  • Ensure that your server is connected to your router directly or that it is connected to a switch that is connected to your router.

  • Verify that the broadband device that connects to your ISP is turned on, functioning properly, and that your router is connected to the broadband device.

  • Turn on the UPnP setting for your router. Connect to the configuration Web page for your router to turn on the UPnP setting for your router. For information about how to log on to your router and how to turn on the UPnP setting, see the documentation for your router. After you turn on the UPnP setting, run the Turn On Remote Web Access Wizard again to try to configure your router.

  • If your router does not fully support the UPnP standard, it cannot be automatically configured. You must manually configure your router or purchase a router that supports the UPnP standard.

    To manually configure you router, complete the following tasks:

    • Create IP address reservation for your Windows SBS 2011 Essentials server.

      Before you manually configure the router to forward the required ports to Windows SBS 2011 Essentials, you must set up a Dynamic Host Configuration Protocol (DHCP) reservation for your Windows SBS 2011 Essentials server on the router. This step guarantees that the IP address that you will be forwarding the ports to do not change.

      For information about how to manually set up a DHCP reservation for your server on your router, see the manufacturer’s documentation for your router.

    • Configure port forwarding on your router for the following ports:

       

      Service or Protocol Port

      HTTP

      TCP 80

      HTTPS

      TCP 443

    For information about how to manually set up port forwarding on your router, see the manufacturer’s documentation for your router.

    A typical router configuration page includes a table that resembles the following.

    noteNote
    In this table, the IP address of the computer that is running Windows SBS 2011 Essentials is 192.168.0.100. You must determine the IP address of your computer that is running Windows SBS 2011 Essentials and substitute that IP address for IP address shown in the table.

     

    IP address Protocol (TCP/UDP) Schedule Inbound Filter

    192.168.0.100

    TCP 80

    Always

    Allow All

    192.168.0.100

    TCP 443

    Always

    Allow All

    After you manually configure your router, re-run the Turn On Remote Web Access Wizard, ensuring that you select the Skip router setup option on the Getting started page.

  • Purchase a new router if your router does not fully support the UPnP standard.

TipTip
Ensure that your router has the latest BIOS/firmware installed. You can often update the BIOS/firmware for your router from the configuration Web page for the router. For more information, see the documentation for your router. After your router is updated, run the Turn On Remote Web Access Wizard again.

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