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Microsoft is retiring the TechNet Subscriptions service and discontinued sales on August 31, 2013. Subscribers with active accounts may continue to access program benefits until their current subscription period concludes.

Eligible subscribers with active accounts as of September 1, 2013 will receive a free, one-time, 90 day subscription extension.

More background on Microsoft’s decision is available on the TechNet Subscriptions homepage.
 

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Subscriptions Retirement FAQ

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Common questionsCommon questions

TechNet Subscriptions RetirementRetirement

Usage rightsUsage rights

PurchasingPurchasing

BenefitsBenefits

Volume licensingVolume licensing

MVPsMVPs

MAPSMPN/MAPS

ITAcademy (ITA)IT Academy (ITA)

Microsoft Certified Trainers (MCT)Microsoft Certified Trainers (MCT)

Not-for-Resale (NFR)Not-for-Resale (NFR)

Microsoft is retiring the TechNet Subscriptions service to focus on growing its free offerings, including evaluation resources through the TechNet Evaluation Center, expert-led learning through the Microsoft Virtual Academy, and community-moderated technical support through the TechNet Forums to better meet the needs of the growing IT professional community. Effective September 1, 2013, TechNet Subscriptions are no longer available for purchase through the TechNet Subscriptions website.

Microsoft will continue to honor all existing TechNet Subscriptions. Subscribers with active accounts may continue to access program benefits until their current subscription period concludes. Based on customer feedback that our customers need more time to prepare for this change, eligible subscribers with active accounts as of September 1, 2013 will receive a free, one-time, 90-day subscription extension to access product downloads and program benefits.

NOTE: The TechNet subscriptions team will extend eligible MPN competency partners' subscriptions in the coming weeks and will notify subscribers via email, once their subscriptions have been extended.

The decision to retire the TechNet Subscription service does not impact the TechNet.com site. We are committed to helping customers through this transition phase and will remain focused on providing IT professionals with free access to a broad set of TechNet assets. To learn more about free and paid technology evaluation resources for IT professionals, students, startups, consultants, partners, and more, see the chart below.

In addition, the FAQs below include additional information, links to alternative resources, and support contacts for all subscribers - including those that receive subscription benefits through Microsoft programs such as Not-For-Resale (NFR), Volume Licensing (VL), IT Academy (ITA), MAPS, Microsoft Certified Trainer (MCT), and Microsoft Most Valuable Professional (MVP). If you have questions about your benefits as a member of one of these programs, please contact the appropriate team through the links below.

Customer NeedsMicrosoft Resources Available Today
IT professionals evaluating Microsoft software TechNet Evaluation Center: Free access to download and evaluate the latest Microsoft products with no feature limits. Based on customer feedback, the program also provides access to some prior versions of Microsoft software, including Windows 7, Windows Server 2008 R2, and others. Evaluation time limits vary by product and are based on typical customer needs, with server trials lasting 180 days.

TechNet Virtual Labs: Free online testing environments, designed to be completed in fewer than 2 hours, without the need to install evaluation bits locally.

MSDN Subscriptions: Paid subscriptions provide access to current and prior software versions for evaluation, development and testing. MSDN Subscriptions also provide priority support in MSDN forums, access to eLearning courses, and complimentary support incidents.

Microsoft Action Pack Development and Design Subscription (MAPS): Microsoft partners can leverage the Microsoft Action Pack Subscriptions to complement their technology investments. Increase your readiness capacity with exclusive benefits that include: software licenses, access to technical communities, and comprehensive marketing tools. Review eligibility criteria.
Organizations evaluating Microsoft software Volume Licensing Customers: Many mid-size and large Volume Licensing customers are eligible for limited evaluation rights to Microsoft software available in the Volume Licensing Service Center. Customers should review the terms of their license agreement for details about evaluation rights.

Software Assurance customers also have access to a variety of benefits, including Microsoft eLearning, 24/7 Support, and Professional Support Incidents.
Students, Startups, and Consultants needing Microsoft software for learning, training & business needs DreamSpark software for students: Supports technical education by providing students with access to Microsoft software for learning, teaching and research purposes at no cost. Review eligibility criteria.

BizSpark software for startups: Provides technology, support, visibility, and community to promising startups and entrepreneurs at no charge. Review eligibility criteria.

Microsoft Partner Network (MPN):Technical professionals whose primary business can be categorized as “Training Services” can enroll in MPN to leverage invaluable IT community, training, and marketing resources aligned with their business needs. An additional, exclusive benefit, is access to the latest Microsoft software. Subscribe to Microsoft Action Pack Subscriptions (MAPS) to increase the value of your technology investments, improve your readiness, and drive deeper engagements with your customers. Review eligibility criteria.
Developers, IT professionals and others needing Microsoft software for testing and/or development MSDN Subscriptions: Paid subscriptions provide access to current and prior software versions for evaluation, development and testing. MSDN Subscriptions also provide priority support in MSDN forums, access to eLearning courses, and complimentary support incidents.
Learning / Training Microsoft Virtual Academy training: Over 200 free, expert-led technical training courses across more than 15 Microsoft technologies.

Microsoft Partner Network (MPN): Technical professionals whose primary business can be categorized as “Training Services” can enroll in MPN to leverage invaluable IT community resources, training & resources aligned with their business needs, and the latest Microsoft software. Subscribe to Microsoft Action Pack Subscriptions (MAPS) to increase the value of your technology investments, improve your readiness, and drive deeper engagements with your customers. Review eligibility criteria.

Microsoft Labs Online for Microsoft Certified Trainers (MCTs): MCTs can use this Internet-based lab hosting service that provides compliant, secure, and cost-effective access to a selection of labs in the Microsoft Official Courseware catalogue, reducing the need for personal hardware and offering you a consistent experience no matter which Learning Partner you collaborate with. Note: Microsoft Certified Trainers (MCTs) may continue to access TechNet Subscriptions benefits through March 31, 2014. See below for more information specific to MCTs.
Support TechNet Forums: Ask technical questions and receive responses from members of the community for free.

TechNet Support: Resources for IT professionals, including knowledge base articles, forums, and links to Microsoft partner support.

Microsoft Support: Access how-to articles, one-click diagnosis & repair for many issues, and step-by-step self-help instructions.

Microsoft Services: Assistance with deploying IT solutions, aligning business and IT strategy, support for IT systems, and more.

Microsoft Premier Support: Dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.

Common questions

What is a TechNet Subscription?
TechNet Subscriptions is a subscription program designed to help IT Professionals prepare for critical issues and plan for future deployments by providing them with access to the latest software for evaluation purposes, in addition to beta releases, Professional Support Incidents, and other technical information and tools.

Where can I compare the different TechNet Subscriptions?
You can compare the TechNet Standard,TechNet Professional, and TechNet Professional with Media subscriptions side-by-side on the TechNet Subscriptions comparison page.

What is the difference between a TechNet Subscription and a Microsoft Developer Network (MSDN) Subscription?
The software provided with TechNet Subscriptions is designed for hands-on IT professionals to evaluate Microsoft software and plan deployments. The software provided with MSDN Subscriptions is available for evaluation, development, and testing purposes. Both programs provide priority support in forums, access to eLearning courses, and complimentary support incidents as part of the paid subscription and both MSDN and TechNet subscriptions are licensed per user. Subscription benefits and costs for each program vary by subscription level.

Both the TechNet Subscriptions and MSDN Subscriptions programs are licensed per user and provide priority support in forums, access to eLearning courses, and complimentary support incidents as part of the paid subscription, though subscription benefits for each program vary by subscription level. More information on the various MSDN Subscription levels is available on the MSDN Subscriptions site. Please refer to the Comparing MSDN and TechNet Licensing page for additional points of comparison.

How will the decision to retire the TechNet Subscriptions service affect my program benefits?
The TechNet Subscriptions service and related benefits will remain available for all active subscribers through the conclusion of their subscription period. The TechNet Subscriptions team intends to update the benefits portal with newly-released evaluations throughout the life of the program. This includes providing access to product keys for customers with active subscriptions.

I have a Standard Subscription now. Can I change to Professional during the license term?
Subscribers may not change subscription editions during the license term. 

I purchased a TechNet subscription in one country, but would like to register it in another. Can I register my subscription in the country I am currently located in even though I purchased it in a different country?
You must register your subscription by September 30, 2013 and you must register it in the country in which it was purchased.

Are TechNet subscribers notified that their subscriptions are expiring have expired? If so, what is the process?
Subscribers will be notified that their subscription has expired via email. Volume Licensing customer subscription expirations will be sent to the listed contact for the licensing agreement. Volume Licensing subscribers should contact the Microsoft Licensing Manager within their company for additional information.

Where can I find my Subscriber ID?
Your TechNet Subscriber ID, as well as your current subscription expiration date, can be found on the My Account page of the TechNet Subscriptions Benefits portal. This information is available even after your subscription has expired.

Where can I find my subscription expiration date?
Your TechNet Subscription expiration date, as well as your Subscriber ID, can be found on the My Account page of the TechNet Subscriptions Benefits portal. This information is available even after your subscription has expired.

TechNet Subscriptions retirement

Why did Microsoft make the decision to retire the TechNet Subscriptions service?
As IT trends and business dynamics have evolved, so has Microsoft’s set of offerings for IT professionals who are looking to learn, evaluate and deploy Microsoft technologies and services. In recent years, we have seen a usage shift from paid to free evaluation experiences and resources. As a result, Microsoft decided to retire the TechNet Subscriptions service and discontinued sales on August 31, 2013.

Microsoft will focus on growing and improving our free offerings for IT professionals, including evaluation resources through the TechNet Evaluation Center, expert-led learning through the Microsoft Virtual Academy, and community-moderated technical support through the TechNet Forums.

Why did Microsoft decide to announce the TechNet Subscriptions retirement on July 1, 2013?
Microsoft wanted to provide valued customers with ample time to plan for their evaluation needs and to make the necessary adjustments so that this change does not impact their ability to manage their business. For this reason, Microsoft announced the decision to retire the TechNet Subscriptions service on July 1, 2013—giving subscribers up to two months to purchase a TechNet subscription through the TechNet Subscriptions website and up to three months to activate purchased subscriptions. In addition, eligible subscribers with active accounts as of September 1, 2013 will receive a free, one-time, 90 day subscription extension and may continue to access program benefits until their current subscription period concludes.

Why did Microsoft decide to give active subscribers a free, one-time 90-day extension of their subscriptions?
One of the most common pieces of feedback we heard from subscribers since we announced the retirement of the TechNet Subscriptions service is that IT professionals need more time to prepare for this change. As a result, eligible subscribers with active accounts as of September 1, 2013 will receive a free, one-time, 90-day subscription extension to access their product downloads, use their professional support calls*, and get priority support in TechNet Forums.

The 90-day extension has been automatically applied to eligible subscribers’ accounts. Subscribers can find their updated expiration date on the My Account page of the TechNet Subscriptions Benefits portal.

* The professional support calls benefit is only available to TechNet Subscription Professional subscribers.

Which subscribers are eligible for the free, one-time 90 day extension of their subscriptions?
The free, 90 day subscription extension has been automatically applied to TechNet Subscriptions that:

  1. Were active as of September 1, 2013
  2. Expire on or before September 30, 2014
  3. Have not been granted through the Volume Licensing program

NOTE: The TechNet subscriptions team will extend eligible MPN competency partners' subscriptions in the coming weeks and will notify subscribers via email, once their subscriptions have been extended.

Does the decision to retire the TechNet Subscriptions service impact the TechNet site?
The decision to retire the TechNet Subscription service does not impact the TechNet.com site and related services. We are committed to helping customers through this transition phase and will remain focused on providing IT professionals with free access to a broad set of TechNet assets that support the needs of IT Professionals around the world.

Improved Free Offerings for IT Professionals Include:

  • TechNet Evaluation Center: Free evaluation software with no feature limits, with rich evaluation resources and TechNet Virtual Labs, which enable you to evaluate software without the need to install bits locally. Evaluation time limits vary by product and are based on typical customer needs, with server trials lasting 180 days. Based on customer feedback, the program also provides access to some prior versions of Microsoft software, including Windows 7, Windows Server 2008 R2, and others. We will add additional products over time.
  • Microsoft Virtual Academy: Free online learning site, with over 200 expert-led technical training courses across more than 15 Microsoft technologies with more added weekly.
  • TechNet Forums: Free online forums where IT professionals can ask technical questions and receive rapid responses from members of the community.

Is the TechNet Subscriptions retirement related to piracy concerns?
As IT trends and business dynamics have evolved, so has Microsoft’s set of offerings for IT professionals who are looking to learn, evaluate and deploy Microsoft technologies and services. In recent years, we have seen a usage shift from paid to free evaluation experiences and resources. Although the TechNet Subscriptions service has experienced piracy and license misuse in the past, there was no single factor in the decision to retire the TechNet Subscriptions service.

How will Microsoft incorporate subscriber feedback?
We are actively listening to input from our subscribers and will continue to use customer feedback to enhance the free resources we make available to IT professionals who are looking to learn, evaluate and deploy Microsoft technologies and services.

Two of the most common pieces of feedback we have heard since the July 1, 2013 retirement announcement are that IT professionals need more time to prepare for this change, and ongoing access to prior versions of Microsoft software. As a result:

  • Eligible subscribers with active accounts as of September 1, 2013 will receive a free, one-time, 90 day subscription extension and may continue to access product downloads, use professional support calls*, and get priority support in TechNet Forums through their updated expiration date.

* The professional support calls benefit is only available to TechNet Subscription Professional subscribers.

We’re improving the TechNet Evaluation Center by making prior versions of products available for trial. Windows 7, Windows Server 2008 R2, and others are available now. We will add additional products over time.

I understand there are time limits on evaluations downloaded from the TechNet Evaluation Center – how long can I use them?
The TechNet Evaluation Center provides free access to download and evaluate the latest Microsoft products with no feature limits. Evaluation time limits vary by product and can be found on the TechNet Evaluation Center product pages. Time limits were developed based on feedback from IT professionals on their typical evaluation needs, with enterprise server-related product trials lasting nearly 6 months. Some examples of evaluation time limits are:

  • 180-day trial: Windows Server 2012, System Center 2012 SP1, Exchange Server 2013, SQL Server 2012 SP1 and most other server products.
  • 90-day trial: Windows 8 Enterprise Evaluation
  • 60-day trial: Office Professional Plus 2013 and Visio Professional 2013
  • 30-day-trial: Office 365 ProPlus

Microsoft has announced that prior versions of supported software will be available on the TechNet Evaluation Center. Which products are currently available?
In addition to the most current and preview/beta releases, the IT professional products available for trial on the TechNet Evaluation Center include Windows 7, Windows Server 2008 R2, and others. We will add prior versions of additional products over time.

Usage rights

Will my ability to use my TechNet Subscription change as a result of this announcement?
The TechNet Subscriptions Software License Terms will not change as a result of this announcement: The TechNet License Terms grant one user the right to install the program software on any devices for evaluation purposes, including those located at his or her home, so long as the user fully complies with all of the License Terms, regardless of where the device is located. In other words, one user may install and use the evaluation software, only to evaluate it. The user may not use it in a live operating environment, a staging or production environment, or with data that has not been sufficiently backed up. The user may not use the evaluation software for software development or in an application development environment.

Each subscription is licensed to one person and only the designated subscriber can use evaluation software, support incidents, and access the TechNet Benefits Portal. No other users are entitled to use these resources unless they are also licensed TechNet Subscriptions subscribers.

How long may I use my current subscription?
Subscribers with active accounts may continue to access program benefits until their current subscription period concludes. Based on customer feedback, eligible subscribers with active accounts as of September 1, 2013 will receive a free, one-time, 90 day subscription extension to access product downloads and program benefits. Subscribers can find their updated expiration date on the My Account page of the TechNet Subscriptions Benefits portal.

Volume Licensing subscribers' terms and conditions will remain subject to the terms of their active agreements. For more details, see the Volume Licensing section below.

May I continue to use the evaluation software after my subscription ends?
Per the TechNet Subscriptions Terms of Use, your subscription must be active in order to access program benefits.

Can I still access TechNet Subscriptions benefits after my subscription has expired?
Subscribers will no longer have access to the TechNet Subscriptions benefits portal once their subscription has expired.

We are committed to helping customers through this transition phase and will remain focused on providing IT professionals with free access to a broad set of TechNet assets that support the needs of IT Professionals around the world.

Which evaluation scenarios are allowed with TechNet Subscriptions?
The following scenarios illustrate some activities you may do as part of the software evaluation process. Please be aware that subscribing to TechNet Subscriptions does not grant rights to develop or test applications—the use rights are for evaluating the Microsoft software.

Install/Uninstall – Time and process required for full, partial or upgrade software install/uninstall processes and system integration.
Recovery – Capacity for software to recover from crashes, hardware failures, or other catastrophic problems.
Security – Defining software’s ability to protect against unauthorized internal or external access.
Compatibility – Gauging software performance in existing or new hardware, software, operating system or network environments.
Comparison – Evaluating software to determine product strengths and weaknesses as compared to previous versions or similar products.
Usability – Assessing satisfaction among end users, observing end user utilization and understanding user interaction scenarios.
Performance – Ensuring software will perform as expected to requirements.
Stability – Estimating individual software’s ability to perform consistently, relative to system demands.
Environment – Determining software settings while software is being evaluated by end users in existing infrastructure.

Which products are available for evaluation through my TechNet Subscription?
Download the full list of products available by subscription level.

Purchasing

Can I still purchase a TechNet Subscription?
TechNet Subscriptions are no longer available for purchase. For more information on purchasing TechNet Subscriptions in Volume Licensing, or to find a local authorized Microsoft Reseller, see the Microsoft Licensing site.

Can I renew my current TechNet Subscription?
TechNet Subscriptions are no longer available for purchase or renewal.

I am currently enrolled in automatic renewal. Will my TechNet Subscription automatically renew?
Microsoft is retiring the TechNet Subscription service. Subscriptions expiring after August 31, 2013 will not automatically renew.

What if I missed the deadline to purchase and/or renew my new subscription?
TechNet Subscriptions may not be activated after September 30, 2013.

If you purchased through a retailer, Microsoft is unable to refund your costs. Purchasers should return the product and request a refund directly from the retailer.

What is the return policy for a TechNet Subscription?
Retail TechNet Subscriptions have a 30-day money back guarantee policy from the date of purchase if the subscription has not been activated. If you purchased your subscription online, please contact TechNet Customer Service. If you purchased from a local reseller, please contact the reseller. Subscription licenses purchased through a Volume Licensing program will follow the return policy of that program.

Can I purchase a TechNet Subscription from another country?
Customer information, services, and benefits are tied to the subscription and the country in which it was purchased.  If you purchase a subscription in a different country than the one you are located in, the local customer service center will not be able to support you.

TechNet Subscriptions Benefits

What are my options for evaluating Microsoft software/services once my TechNet Subscription has expired?
IT professionals have several options for evaluating Microsoft software:

  • The TechNet Evaluation Center provides free access to download and evaluate the latest Microsoft products with no feature limits. Evaluation time limits vary by product and are based on typical customer needs, with server trials lasting 180 days. In addition to product downloads, the TechNet Evaluation Center includes access to rich evaluation resources and TechNet Virtual Labs. Based on customer feedback, the program also provides access to some prior versions of Microsoft software, including Windows 7, Windows Server 2008 R2, and others, with plans to add additional products over time.
  • Virtual Labs are free online testing environments for Windows Desktop Operating Systems, Office System Products, Forefront Security Products & Technologies, System Center Products, Server Technologies, Cloud Services, and more. Virtual Labs are designed to be completed in fewer than 2 hours, without the need to install evaluation bits locally.
  • The Download Center offers service packs, security patches and upgrades for Microsoft-supported software across developer tools, Internet Explorer, Microsoft Office, Windows, Windows Phone, Xbox, and games.
  • MSDN Subscriptions remain available for purchase and provide access to current and prior software versions for evaluation, development and testing. MSDN Subscriptions also provide priority support in forums, access to eLearning courses, and complimentary support incidents as part of the paid subscription.

What are the benefits of using the free TechNet Evaluation Center?
The TechNet Evaluation Center provides free access to download and evaluate the latest Microsoft products with no feature limits. In addition to product trials, the TechNet Center also provides technical product resources such as evaluation guides, installation guides, user guides, and virtual labs for a more highly curated evaluation experience to help IT professionals be successful with their trials. Based on customer feedback, the program also provides access to some prior versions of Microsoft software, including Windows 7, Windows Server 2008 R2, and others, with plans to add additional products over time.

How can I evaluate prior versions of Microsoft software? 
IT professionals have several options for evaluating Microsoft software:

  • The TechNet Evaluation Center provides free evaluation software with no feature limits, and technical product resources such as evaluation guides, installation guides, user guides, and virtual labs. Evaluation time limits vary by product and are based on typical customer needs, with server trials lasting 180 days. Based on customer feedback, the program also provides access to some prior versions of Microsoft software, including Windows 7, Windows Server 2008 R2, and others, with plans to add additional products over time.
  • Prior versions of many products are also available for evaluation through TechNet Virtual Labs. Virtual Labs are free online testing environments, designed to be completed in fewer than 2 hours, without complex installation.
  • In addition, MSDN Subscriptions remain available for purchase and provide access to current and prior software versions for evaluation, development and testing. MSDN Subscriptions also provide priority support in forums, access to eLearning courses, and complimentary support incidents as part of the paid subscription.

What will happen to the support that I receive as part of my paid TechNet Subscription?
Subscribers with active accounts may continue to access program benefits until their current subscription period concludes.

After a subscription has expired, additional Microsoft support is available for all Microsoft customers through both free and pay-per-use offerings:

  • TechNet Forums: Ask technical questions and receive responses from members of the community for free.
  • Microsoft Support: Access how-to articles, one-click diagnosis and repair for many issues, and step-by-step self-help instructions.
  • Microsoft Services: Assistance with deploying IT solutions, aligning business and IT strategy, support for IT systems, and more.
  • TechNet Support: Resources for IT professionals, including knowledge base articles, forums, and links to Microsoft partner support.
  • Microsoft Premier Support: Dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.

What will happen to the online learning that I receive as part of my paid TechNet Subscription?
Subscribers with active accounts may continue to access program benefits until their current subscription period concludes. This includes access to one or two Microsoft eLearning collections. In addition, Microsoft offers over 200 free, expert-led technical training courses across more than 15 Microsoft technologies, including Windows Server 2012, System Center 2012, Windows 8, and more at the Microsoft Virtual Academy.

What is the Microsoft Virtual Academy and how does the course library compare?
The Microsoft Virtual Academy provides over 200 free, expert-led technical training courses across more than 15 Microsoft technologies, including Windows Server 2012, System Center 2012, Windows 8, and more. In comparison, the training benefit offered through TechNet Subscriptions provides access to one collection of eLearning courses for TechNet Standard subscribers and two collections of eLearning courses for TechNet Professional subscribers.

What will happen to the Priority Support in TechNet Forums benefit that I receive as part of my paid TechNet Subscription?
Subscribers with active accounts may continue to access program benefits until their current subscription period concludes.

After a subscription has expired, TechNet Subscriptions subscribers will no longer receive priority support in TechNet Forums. However, the TechNet Forums will remain available as a resource for the technical community. More than 75% of all questions in TechNet receive an initial response from members of the community within the first 24 hours and more than half of the questions posted in TechNet forums receive a valid answer in fewer than 24 hrs.

I receive TechNet benefits as part of a Microsoft program such as Not-For-Resale (NFR), Volume Licensing (VL), IT Academy (ITA), MAPS, Microsoft Certified Trainer (MCT), or Microsoft Most Valuable Professional (MVP). Where can I get more information about those specific programs?
Additional FAQs are available for each Microsoft program directly below, along with contact information, should you have additional questions that are not covered in this FAQ.

Volume Licensing

TechNet Subscriptions is also available through Microsoft Volume Licensing programs that are designed to meet the needs of your business. Tailored to the size and purchasing preference of your company, these programs provide simple, flexible, and affordable solutions that enable you to easily manage your licenses. For more information on purchasing, see the  Microsoft Licensing site.

Subscriptions purchased through Volume Licensing end when your software license agreement enrollment ends and are priced according to the remaining term of the agreement enrollment.

All subscriptions are linked to the Volume License agreement enrollment end date, and terminate when your Volume License agreement enrollment ends. Open License subscriptions are 2 year subscriptions effective from the date they are recorded through Microsoft Licensing.  Once subscriptions are added to a Volume License agreement enrollment, they will be made available for registration through the Volume Licensing Services site.

Software Assurance (SA) is the Volume Licensing subscription renewal. If your company has an expiring subscription under a Volume Licensing agreement; they only need to purchase TechNet Subscriptions Software Assurance to renew the licenses for the term of the new Volume Licensing Agreement enrollment. New TechNet Subscriptions subscribers in Volume Licensing purchase the License and Software Assurance (L+SA).

My company has purchased TechNet Subscriptions licenses through Volume Licensing, how do I start my subscription?
All customers purchasing TechNet Subscriptions through Volume Licensing agreements need to register their licenses to initiate the subscriptions and begin receiving benefits. Registration is also required for renewal licenses.

What information do I need to register licenses or media?
Your reseller or primary contact for your Volume Licensing agreement can provide you with the information required to register.

  • Select & Enterprise Agreement: Enrollment and Master Agreement number
  • Open: Authorization number and License number
  • Open License Value, Multi-Year Open, and Open Subscription License: Agreement Number and the last name of the Notices Contact on the agreement

How do I complete the registration process?
If your license was purchased in North America, Latin America, Europe, Africa, or the Middle East, you have two options to leverage in registering your purchased subscriptions:

If your license was purchased in Asia or the South Pacific, please contact your local TechNet Subscriptions center for registration assistance.

How do I know if my license was registered?
After successfully completing the registration process in the registration tool, you will receive an e-mail confirming your license has been registered. Please allow up to ten (10) business days for receipt of your confirmation email.

What is the difference between Microsoft TechNet Plus Direct and Microsoft TechNet Subscription Professional?
TechNet Subscription Professional is the exact same subscription as TechNet Plus Direct. TechNet Subscription Professional is a new brand name to make it easier for our customers to understand the differences between the TechNet Subscriptions offerings. TechNet Plus Direct is TechNet Subscription Professional. 

What is the difference between Microsoft TechNet Plus Single User and Microsoft TechNet Subscription Professional with Media?
TechNet Plus Single User is TechNet Subscription Professional with Media. Volume licensing customers will still see references to TechNet Plus Direct and TechNet Plus Single User when managing their agreements.

Can I still purchase a TechNet Subscription through Volume Licensing?
Effective September 1, 2013, TechNet Subscriptions are no longer available for purchase under Volume Licensing agreements. Enterprise Agreement and Enterprise Agreement Subscription customers who have already purchased TechNet during their current agreement customers may continue to purchase additional TechNet Subscriptions for the remainder of their agreement.

For more information on purchasing TechNet Subscriptions in Volume Licensing, or to find a local authorized Microsoft Reseller, see the Microsoft Licensing site.

I currently have a retail TechNet Subscription; can I renew it through Volume Licensing?
Retail TechNet Subscriptions are not renewable through Volume Licensing.

Can I renew my current Volume Licensing TechNet Subscription?
Effective September 1, 2013, Volume Licensing customers are no longer eligible to renew their TechNet Subscriptions.

As a Volume Licensing subscriber, how long may I use my current subscription?
For subscriptions purchased through Volume Licensing, access to program benefits ends when your software license agreement enrollment ends and are priced according to the remaining term of the agreement enrollment.

Who should I contact about my Volume Licensing benefits if I have any additional questions that are not covered in this FAQ?
For more information about your TechNet Subscriptions benefits in Volume Licensing, please contact your authorized Microsoft Reseller or find a reseller via the Microsoft Licensing site.

Are Volume Licensing customers eligible for the free, one-time, 90-day extension?
TechNet Subscriptions timeframes for Volume Licensing customers cannot be altered because the benefit is tied directly to the overarching volume licensing agreement.

How does the TechNet Subscriptions retirement impact Software Assurance customers?
Starting in May 2014, all new and renewing Volume Licensing agreements with Software Assurance will no longer include TechNet Subscription service benefits. Customers will be able to access their benefits until the expiration of their current term of Software Assurance coverage or May 31, 2017, whichever is earlier.

When will the TechNet benefits in Software Assurance expire?
Microsoft will continue to honor all TechNet Subscriptions for existing Software Assurance customers until the expiration of their current term of Software Assurance coverage or May 31, 2017, whichever is earlier.

What resources will be available to Software Assurance customers once their TechNet Subscription ends?
After their TechNet subscription ends, Software Assurance customers will continue to have access to TechNet resources including evaluation resources through the TechNet Evaluation Center, trial rights through VLSC as part of certain Volume Licensing agreements, expert-led learning through the Microsoft Virtual Academy, and community-moderated technical support through the TechNetForums.

Will Software Assurance customers with TechNet Plus continue to receive support in TechNet Forums?
For the remainder of their subscription, Software Assurance customers will continue to have unlimited access to TechNet Forums, with questions answered within two business days. Once the subscription has expired, users will continue to have unlimited access to TechNet Forums at no cost.

Will customers continue to access TechNet Online Services?
Yes, all customers will continue to have access to TechNet forums and community moderated responses

Will Software Assurance customers continue to have trial rights to new Microsoft technologies?
Depending on their contract, Software Assurance customers will continue to have trial rights through VLSC as part of their Volume Licensing agreement, including access to all Microsoft products for a trial period.

All Software Assurance customers will also be able to access the TechNet Evaluation Center which provides free evaluation software with no feature limits, and technical product resources such as evaluation guides, installation guides, user guides, and virtual labs. Prior versions of many products are also available for free for evaluation through TechNet Virtual Labs. In addition, MSDN Subscriptions remain available for purchase and provide access to current and prior software versions for evaluation, development and testing.

Learn more about Software Assurance benefits.

MVPs

Who do I contact with questions about my MVP benefits, access to evaluate Microsoft software, for any additional questions that are not covered in this FAQ?
Please contact the MVP Global Administrator.

MPN/MAPS

When will I need to stop using the software I have already downloaded as part of my MPN/MAPS TechNet subscription?
Subscribers with active accounts may continue to access program benefits until their current subscription period concludes. For MAPS subscribers, this date coincides with your enrollment end date. The internal user software licenses are available while your subscription is active. Per the TechNet Subscriptions License Terms, you will not be able to use any software without an active subscription.

I own a Competency. How does the TechNet Subscriptions retirement impact me?
The TechNet Subscriptions retirement will not impact you in your current enrollment; you may continue to enjoy TechNet Subscription benefits through your renewal end date. The TechNet Subscription service will no longer be a part of the Competency benefits for renewal dates beyond August 31, 2013. TechNet Subscriptions may not be activated after September 30, 2013.

We have also expanded the Use Rights for your MSDN Subscriptions to include Evaluation Use Rights so that you can utilize your MSDN benefits to access software for evaluation purposes upon re-enrollment.

I own MAPS SP. How does the TechNet Subscriptions retirement impact me?
The TechNet Subscriptions retirement will not impact you in your current enrollment; you may continue to enjoy TechNet Subscription benefits through your renewal end date. The TechNet Subscription service will no longer be a part of the benefits for MAPS SP renewals beyond August 31, 2013. TechNet Subscriptions may not be activated after September 30, 2013.

After your renewal, you may continue to access software for evaluation purposes via the TechNet Evaluation Center

What will happen to the Priority Support in TechNet Forums benefit that I receive as part of my paid TechNet Subscription?
Subscribers with active accounts may continue to access program benefits until their current subscription period concludes. After a subscription has expired, TechNet Subscriptions subscribers will no longer receive priority support in TechNet Forums, though all subscribers will continue to have free access to community-moderated TechNet Forums. In addition, MPN Partners will continue to have access to the Online Technical Community, which provides specific service-level agreements for questions and are accessible by Microsoft Partners only.

What other alternatives exist for Microsoft Partners to evaluate Microsoft software?
Leverage the Microsoft Action Pack Subscriptions to compliment your technology investments. Increase your readiness capacity with exclusive benefits that include: software licenses, access to technical communities, and comprehensive marketing tools. Review eligibility criteria.

Why haven't MPN competency partners' 90 day extensions been automatically applied to their accounts?
MPN competency partners’ data is stored in a different database and the process to extend eligible subscriptions is more complicated. The TechNet Subscriptions team is actively working to provide this extension offer to MPN competency partners as soon as possible and will notify all eligible subscribers via email, once their subscriptions have been extended.

When will eligible MPN competency partners whose subscriptions expire between September 1, 2013 and September 30, 2014 receive their 90-day extension?
The TechNet subscriptions team will extend eligible MPN subscribers' subscriptions at a later date and will send a notification to MPN subscribers via email, once their subscriptions have been extended.

The TechNet Subscription I received as a MPN competency partner benefit expired between the September 1 extension announcement and the date that the extension was applied to MAPS subscribers' accounts. How can I get my 90 day subscription extensions?
The TechNet Subscriptions team will reactivate accounts that expired between September 1, 2013 and the date that the extension goes into effect for eligible MPN competency partners. Once your subscription has beenreactivated, you will receive an email notification from the TechNet Subscriptions team that your subscription has been extended for 90 days.

How will MPN competency partners be notified that their subscriptions have been extended?
Once the 90 day subscription extension has been applied to eligible subscribers’ accounts, the TechNet Subscriptions team will notify subscribers via email.

Who should I contact about my MAPS benefits if I have any additional questions that are not covered in this FAQ?
Review the MAPS SP Benefits page.

IT Academy (ITA)

Who should I contact about my IT Academy benefits if I have any additional questions that are not covered in this FAQ?
Contact your local IT Academy program regional support center.

Microsoft Certified Trainers (MCT)

My MCT agreement expires on March 31, 2014. Will I continue to have access to TechNet Subscription benefits though that date?
Subscribers with active accounts may continue to access their program benefits until their current subscription period concludes. In order to give our customers more time to prepare for the TechNet Subscriptions retirement, MCTs will receive a free, one-time, 90 day subscription extension beyond their original March 31, 2014expiration date.

What additional resources exist for MCTs?
Microsoft Labs Online (MLO) are a secure, cost-effective, and convenient Internet-based lab hosting service that provides Microsoft Learning Partners with compliant, online access to a selection of labs in the Microsoft Official Courseware catalogue, reducing the need for personal hardware and offering you a consistent experience no matter which Learning Partner you collaborate with. It’s as easy as ordering courseware: Your Microsoft Learning Partner will place an order on Courseware Marketplace, add a hosted lab, get vouchers, and setup the class through the online hosting provider. You will get your voucher for your course with enough time to prepare your online hands-on labs ahead of your class. Ask your Microsoft Learning Partner for the Microsoft Labs Online Test Drive Guide.

What other alternatives exist for MCTs to evaluate Microsoft software?
MCTs may also subscribe to the Microsoft Action Pack (MAPS) simply by signing up to be part of the Microsoft Partner Network (MPN). MAPS provides a cost-effective way to access current versions select software licenses for personal use, technical communities, training, and marketing tools.

Who should I contact about my MCT benefits if I have any additional questions that are not covered in this FAQ?
Questions regarding MCT benefits: Microsoft Regional Service Center.

Not-for-Resale (NFR)

What is the Not For Resale (NFR) version of TechNet Professional?
The Not For Resale (NFR) version of TechNet Professional is a TechNet Subscription that is designed for pre-selected audiences and also available as a benefit through selected Microsoft programs and other Microsoft sponsored events. A TechNet Professional NFR is not available for purchase or resale by any party or individual. The NFR version of TechNet Professional does not include any technical support calls.

Can I purchase the NFR version of TechNet Professional?
The NFR version of TechNet Professional is not available for purchase or resale by Microsoft, and is exclusively distributed through participating Microsoft programs and events.

Can I move from the NFR version of TechNet Professional to a paid subscription?
An NFR version of TechNet Professional cannot be exchanged for a paid subscription. Also, effective September 1, 2013, TechNet Subscriptions are no longer available for purchase through the TechNet Subscriptions website.

Can I get an NFR version of TechNet Professional with Media?
An NFR version of TechNet Professional with Media is not available; only the online version is available.

What benefits are included in the Not For Resale version of TechNet Professional?
The Not For Resale version includes access to full-version Microsoft software for evaluation, the comprehensive collection of Microsoft E-Learning courses, access to our 24/7 online concierge, and priority support on TechNet forums. The NFR subscription does not include technical support incidents.

Are technical support incidents included in the Not For Resale version of TechNet Professional?
Technical support incidents are not included in the NFR version of TechNet Professional. They are only included in the retail version of TechNet Professional and in TechNet Professional with Media.

Can I sell or transfer my Not For Resale version of TechNet Professional?
Each TechNet Subscription is licensed to one person and only the designated subscriber can use full-version software for evaluation purposes and access the TechNet Subscriptions benefits portal—no other users are entitled to use these resources. For full details on use rights, see the TechNet Subscriptions License Terms.