Microsoft Security Bulletin MS10-073 - Important
Vulnerabilities in Windows Kernel-Mode Drivers Could Allow Elevation of Privilege (981957)
Published:
Version: 1.0
General Information
Executive Summary
This security update resolves several publicly disclosed vulnerabilities in the Windows kernel-mode drivers. The most severe of these vulnerabilities could allow elevation of privilege if an attacker logs on to an affected system and runs a specially crafted application. An attacker must have valid logon credentials and be able to log on locally to exploit this vulnerability. The vulnerability could not be exploited remotely or by anonymous users.
This security update is rated Important for all supported editions of Microsoft Windows. For more information, see the subsection, Affected and Non-Affected Software, in this section.
The security update addresses the vulnerabilities by correcting the manner in which the Windows kernel-mode drivers maintain the reference count for an object, index a table of function pointers when loading a keyboard layout from disk, and validate window class data. For more information about the vulnerabilities, see the Frequently Asked Questions (FAQ) subsection for the specific vulnerability entry under the next section, Vulnerability Information.
Recommendation. The majority of customers have automatic updating enabled and will not need to take any action because this security update will be downloaded and installed automatically. Customers who have not enabled automatic updating need to check for updates and install this update manually. For information about specific configuration options in automatic updating, see Microsoft Knowledge Base Article 294871.
For administrators and enterprise installations, or end users who want to install this security update manually, Microsoft recommends that customers apply the update at the earliest opportunity using update management software, or by checking for updates using the Microsoft Update service.
See also the section, Detection and Deployment Tools and Guidance, later in this bulletin.
Known Issues. None
Affected and Non-Affected Software
The following software have been tested to determine which versions or editions are affected. Other versions or editions are either past their support life cycle or are not affected. To determine the support life cycle for your software version or edition, visit Microsoft Support Lifecycle.
Affected Software
*Server Core installation affected. This update applies, with the same severity rating, to supported editions of Windows Server 2008 or Windows Server 2008 R2 as indicated, whether or not installed using the Server Core installation option. For more information on this installation option, see the TechNet articles, Managing a Server Core Installation and Servicing a Server Core Installation. Note that the Server Core installation option does not apply to certain editions of Windows Server 2008 and Windows Server 2008 R2; see Compare Server Core Installation Options.
Frequently Asked Questions (FAQ) Related to This Security Update
Where are the file information details?
Refer to the reference tables in the Security Update Deployment section for the location of the file information details.
Why does this update address several reported security vulnerabilities?
This update contains support for several vulnerabilities because the modifications that are required to address these issues are located in related files. Instead of having to install several updates that are almost the same, customers need to install this update only.
I am using an older release of the software discussed in this security bulletin. What should I do?
The affected software listed in this bulletin have been tested to determine which releases are affected. Other releases are past their support life cycle. For more information about the product lifecycle, visit the Microsoft Support Lifecycle Web site.
It should be a priority for customers who have older releases of the software to migrate to supported releases to prevent potential exposure to vulnerabilities. To determine the support lifecycle for your software release, see Select a Product for Lifecycle Information. For more information about service packs for these software releases, see Lifecycle Supported Service Packs.
Customers who require custom support for older software must contact their Microsoft account team representative, their Technical Account Manager, or the appropriate Microsoft partner representative for custom support options. Customers without an Alliance, Premier, or Authorized Contract can contact their local Microsoft sales office. For contact information, visit the Microsoft Worldwide Information Web site, select the country in the Contact Information list, and then click Go to see a list of telephone numbers. When you call, ask to speak with the local Premier Support sales manager. For more information, see the Microsoft Support Lifecycle Policy FAQ.
Vulnerability Information
Severity Ratings and Vulnerability Identifiers
The following severity ratings assume the potential maximum impact of the vulnerability. For information regarding the likelihood, within 30 days of this security bulletin's release, of the exploitability of the vulnerability in relation to its severity rating and security impact, please see the Exploitability Index in the October bulletin summary. For more information, see Microsoft Exploitability Index.
| Affected Software | Win32k Reference Count Vulnerability - CVE-2010-2549 | Win32k Keyboard Layout Vulnerability - CVE-2010-2743 | Win32k Window Class Vulnerability - CVE-2010-2744 | Aggregate Severity Rating |
|---|---|---|---|---|
| Windows XP Service Pack 3 | Not applicable | Important Elevation of Privilege | Important Elevation of Privilege | Important |
| Windows XP Professional x64 Edition Service Pack 2 | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2003 Service Pack 2 | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2003 x64 Edition Service Pack 2 | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2003 with SP2 for Itanium-based Systems | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Vista Service Pack 1 and Windows Vista Service Pack 2 | Important Elevation of Privilege | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Vista x64 Edition Service Pack 1 and Windows Vista x64 Edition Service Pack 2 | Important Elevation of Privilege | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2008 for 32-bit Systems and Windows Server 2008 for 32-bit Systems Service Pack 2* | Important Elevation of Privilege | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2008 for x64-based Systems and Windows Server 2008 for x64-based Systems Service Pack 2* | Important Elevation of Privilege | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2008 for Itanium-based Systems and Windows Server 2008 for Itanium-based Systems Service Pack 2 | Important Elevation of Privilege | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows 7 for 32-bit Systems | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows 7 for x64-based Systems | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2008 R2 for x64-based Systems* | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
| Windows Server 2008 R2 for Itanium-based Systems | Not applicable | Low Defense in Depth | Important Elevation of Privilege | Important |
*Server Core installation affected. This update applies, with the same severity rating, to supported editions of Windows Server 2008 or Windows Server 2008 R2 as indicated, whether or not installed using the Server Core installation option. For more information on this installation option, see the TechNet articles, Managing a Server Core Installation and Servicing a Server Core Installation. Note that the Server Core installation option does not apply to certain editions of Windows Server 2008 and Windows Server 2008 R2; see Compare Server Core Installation Options.
Win32k Reference Count Vulnerability - CVE-2010-2549
An elevation of privilege vulnerability exists due to the way that the Windows kernel-mode drivers maintain the reference count for an object. An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
To view this vulnerability as a standard entry in the Common Vulnerabilities and Exposures list, see CVE-2010-2549.
Mitigating Factors for Win32k Reference Count Vulnerability - CVE-2010-2549
Mitigation refers to a setting, common configuration, or general best-practice, existing in a default state, that could reduce the severity of exploitation of a vulnerability. The following mitigating factors may be helpful in your situation:
- An attacker must have valid logon credentials and be able to log on locally to exploit this vulnerability. The vulnerability could not be exploited remotely or by anonymous users.
Workarounds for Win32k Reference Count Vulnerability - CVE-2010-2549
Microsoft has not identified any workarounds for this vulnerability.
FAQ for Win32k Reference Count Vulnerability - CVE-2010-2549
What is the scope of the vulnerability?
This is an elevation of privilege vulnerability. An attacker who successfully exploited this vulnerability could execute arbitrary code and take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
What causes the vulnerability?
The vulnerability is caused when the Windows kernel-mode drivers do not properly maintain the reference count for an object.
What is the Windows kernel-mode driver (win32k.sys)?
Win32k.sys is a kernel-mode device driver and is the kernel part of the Windows subsystem. It contains the window manager, which controls window displays; manages screen output; collects input from the keyboard, mouse, and other devices; and passes user messages to applications. It also contains the graphics device interface (GDI), which is a library of functions for graphics output devices. Finally, it serves as a wrapper for DirectX support that is implemented in another driver (dxgkrnl.sys).
What is the Windows kernel?
The Windows kernel is the core of the operating system. It provides system-level services such as device management and memory management, allocates processor time to processes, and manages error handling.
What is a reference count?
A reference count is the object manager's record of how many object pointers it has dispensed to operating system processes. The object manager increments a reference count for an object each time it gives out a pointer to the object; when kernel-mode components finish using the pointer, they call the object manager to decrement the object's reference count.
What might an attacker use the vulnerability to do?
An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
How could an attacker exploit the vulnerability?
To exploit this vulnerability, an attacker would first have to log on to the system. An attacker could then run a specially crafted application that could exploit the vulnerability and take complete control over the affected system.
What systems are primarily at risk from the vulnerability?
Workstations and terminal servers are primarily at risk. Servers could be at more risk if administrators allow users to log on to servers and to run programs. However, best practices strongly discourage allowing this.
What does the update do?
The update addresses this vulnerability by correcting the manner in which the Windows kernel-mode drivers maintain the reference count for an object.
When this security bulletin was issued, had this vulnerability been publicly disclosed?
Yes. This vulnerability has been publicly disclosed. It has been assigned Common Vulnerability and Exposure number CVE-2010-2549.
When this security bulletin was issued, had Microsoft received any reports that this vulnerability was being exploited?
No. Microsoft had not received any information to indicate that this vulnerability had been publicly used to attack customers and had not seen any examples of proof of concept code published when this security bulletin was originally issued.
Win32k Keyboard Layout Vulnerability - CVE-2010-2743
An elevation of privilege vulnerability exists due to the way that the Windows kernel-mode drivers load specific keyboard layouts. An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
To view this vulnerability as a standard entry in the Common Vulnerabilities and Exposures list, see CVE-2010-2743.
Mitigating Factors for Win32k Keyboard Layout Vulnerability - CVE-2010-2743
Mitigation refers to a setting, common configuration, or general best-practice, existing in a default state, that could reduce the severity of exploitation of a vulnerability. The following mitigating factors may be helpful in your situation:
- An attacker must have valid logon credentials and be able to log on locally to exploit this vulnerability. The vulnerability could not be exploited remotely or by anonymous users.
Workarounds for Win32k Keyboard Layout Vulnerability - CVE-2010-2743
Microsoft has not identified any workarounds for this vulnerability.
FAQ for Win32k Keyboard Layout Vulnerability - CVE-2010-2743
What is the scope of the vulnerability?
This is an elevation of privilege vulnerability. An attacker who successfully exploited this vulnerability could execute arbitrary code and take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
What causes the vulnerability?
The vulnerability is caused when the Windows kernel-mode drivers do not properly index a table of function pointers when loading a keyboard layout from disk.
Why does this vulnerability have a severity rating of Low for all supported editions of Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2?
On these releases of Windows, the code pertaining to this vulnerability exists, but there is no known way for an attacker to reach this code. However, this update addresses this code as a defense-in-depth measure in case a way is found in the future to leverage this code to elevate privileges.
What is the Windows kernel-mode driver (win32k.sys)?
Win32k.sys is a kernel-mode device driver and is the kernel part of the Windows subsystem. It contains the window manager, which controls window displays; manages screen output; collects input from the keyboard, mouse, and other devices; and passes user messages to applications. It also contains the graphics device interface (GDI), which is a library of functions for graphics output devices. Finally, it serves as a wrapper for DirectX support that is implemented in another driver (dxgkrnl.sys).
What is the Windows kernel?
The Windows kernel is the core of the operating system. It provides system-level services such as device management and memory management, allocates processor time to processes, and manages error handling.
What might an attacker use the vulnerability to do?
An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
How could an attacker exploit the vulnerability?
To exploit this vulnerability, an attacker would first have to log on to the system. An attacker could then run a specially crafted application that could exploit the vulnerability and take complete control over the affected system.
What systems are primarily at risk from the vulnerability?
Workstations and terminal servers are primarily at risk. Servers could be at more risk if administrators allow users to log on to servers and to run programs. However, best practices strongly discourage allowing this.
What does the update do?
The update addresses this vulnerability by correcting the manner in which the Windows kernel-mode drivers index a table of function pointers when loading a keyboard layout from disk.
When this security bulletin was issued, had this vulnerability been publicly disclosed?
Yes. This vulnerability has been publicly disclosed. It has been assigned Common Vulnerability and Exposure number CVE-2010-2743.
When this security bulletin was issued, had Microsoft received any reports that this vulnerability was being exploited?
Yes. At the time this bulletin was released, this vulnerability was being exploited on a limited scale by malware.
Win32k Window Class Vulnerability - CVE-2010-2744
An elevation of privilege vulnerability exists when the Windows kernel-mode drivers do not properly validate window class data. An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
To view this vulnerability as a standard entry in the Common Vulnerabilities and Exposures list, see CVE-2010-2744.
Mitigating Factors for Win32k Window Class Vulnerability - CVE-2010-2744
Mitigation refers to a setting, common configuration, or general best-practice, existing in a default state, that could reduce the severity of exploitation of a vulnerability. The following mitigating factors may be helpful in your situation:
- An attacker must have valid logon credentials and be able to log on locally to exploit this vulnerability. The vulnerability could not be exploited remotely or by anonymous users.
Workarounds for Win32k Window Class Vulnerability - CVE-2010-2744
Microsoft has not identified any workarounds for this vulnerability.
FAQ for Win32k Window Class Vulnerability - CVE-2010-2744
What is the scope of the vulnerability?
This is an elevation of privilege vulnerability. An attacker who successfully exploited this vulnerability could execute arbitrary code and take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
What causes the vulnerability?
This vulnerability is caused by the Windows kernel-mode drivers not properly managing a window class.
What is the Windows kernel-mode driver (win32k.sys)?
Win32k.sys is a kernel-mode device driver and is the kernel part of the Windows subsystem. It contains the window manager, which controls window displays; manages screen output; collects input from the keyboard, mouse, and other devices; and passes user messages to applications. It also contains the graphics device interface (GDI), which is a library of functions for graphics output devices. Finally, it serves as a wrapper for DirectX support that is implemented in another driver (dxgkrnl.sys).
What is the Windows kernel?
The Windows kernel is the core of the operating system. It provides system-level services such as device management and memory management, allocates processor time to processes, and manages error handling.
What is a window class?
A window class is a set of attributes that the system uses as a template to create a window. Every window is a member of a window class. All window classes are process specific. There are three types of window classes. A system class is a window class registered by the system. Many system classes are available for all processes to use, while others are used only internally by the system. Because the system registers these classes, a process cannot destroy them. An application global class is a window class registered by an executable or DLL that is available to all other modules in the process. An application local class is any window class that an executable or .dll registers for its exclusive use. Although you can register any number of local classes, it is typical to register only one. This window class supports the window procedure of the application's main window. For more information on window classes, see the MSDN article, Window Classes.
What might an attacker use the vulnerability to do?
An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.
How could an attacker exploit the vulnerability?
To exploit this vulnerability, an attacker would first have to log on to the system. An attacker could then run a specially crafted application that could exploit the vulnerability and take complete control over the affected system.
What systems are primarily at risk from the vulnerability?
Workstations and terminal servers are primarily at risk. Servers could be at more risk if administrators allow users to log on to servers and to run programs. However, best practices strongly discourage allowing this.
What does the update do?
The update addresses this vulnerability by correcting the manner in which the Windows kernel-mode drivers validate window class data.
When this security bulletin was issued, had this vulnerability been publicly disclosed?
Yes. This vulnerability has been publicly disclosed. It has been assigned Common Vulnerability and Exposure number CVE-2010-2744.
When this security bulletin was issued, had Microsoft received any reports that this vulnerability was being exploited?
No. Microsoft had not received any information to indicate that this vulnerability had been publicly used to attack customers and had not seen any examples of proof of concept code published when this security bulletin was originally issued.
Update Information
Detection and Deployment Tools and Guidance
Manage the software and security updates you need to deploy to the servers, desktop, and mobile systems in your organization. For more information see the TechNet Update Management Center. The Microsoft TechNet Security Web site provides additional information about security in Microsoft products.
Security updates are available from Microsoft Update and Windows Update. Security updates are also available from the Microsoft Download Center. You can find them most easily by doing a keyword search for "security update."
Finally, security updates can be downloaded from the Microsoft Update Catalog. The Microsoft Update Catalog provides a searchable catalog of content made available through Windows Update and Microsoft Update, including security updates, drivers and service packs. By searching using the security bulletin number (such as, "MS07-036"), you can add all of the applicable updates to your basket (including different languages for an update), and download to the folder of your choosing. For more information about the Microsoft Update Catalog, see the Microsoft Update Catalog FAQ.
Detection and Deployment Guidance
Microsoft provides detection and deployment guidance for security updates. This guidance contains recommendations and information that can help IT professionals understand how to use various tools for detection and deployment of security updates. For more information, see Microsoft Knowledge Base Article 961747.
Microsoft Baseline Security Analyzer
Microsoft Baseline Security Analyzer (MBSA) allows administrators to scan local and remote systems for missing security updates as well as common security misconfigurations. For more information about MBSA, visit Microsoft Baseline Security Analyzer.
The following table provides the MBSA detection summary for this security update.
| Software | MBSA |
|---|---|
| Windows XP Service Pack 3 | Yes |
| Windows XP Professional x64 Edition Service Pack 2 | Yes |
| Windows Server 2003 Service Pack 2 | Yes |
| Windows Server 2003 x64 Edition Service Pack 2 | Yes |
| Windows Server 2003 with SP2 for Itanium-based Systems | Yes |
| Windows Vista Service Pack 1 and Windows Vista Service Pack 2 | Yes |
| Windows Vista x64 Edition Service Pack 1 and Windows Vista x64 Edition Service Pack 2 | Yes |
| Windows Server 2008 for 32-bit Systems and Windows Server 2008 for 32-bit Systems Service Pack 2 | Yes |
| Windows Server 2008 for x64-based Systems and Windows Server 2008 for x64-based Systems Service Pack 2 | Yes |
| Windows Server 2008 for Itanium-based Systems and Windows Server 2008 for Itanium-based Systems Service Pack 2 | Yes |
| Windows 7 for 32-bit Systems | Yes |
| Windows 7 for x64-based Systems | Yes |
| Windows Server 2008 R2 for x64-based Systems | Yes |
| Windows Server 2008 R2 for Itanium-based Systems | Yes |
Note For customers using legacy software not supported by the latest release of MBSA, Microsoft Update, and Windows Server Update Services, please visit Microsoft Baseline Security Analyzer and reference the Legacy Product Support section on how to create comprehensive security update detection with legacy tools.
Windows Server Update Services
Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates to computers that are running the Windows operating system. For more information about how to deploy security updates using Windows Server Update Services, see the TechNet article, Windows Server Update Services.
Systems Management Server
The following table provides the SMS detection and deployment summary for this security update.
| Software | SMS 2.0 | SMS 2003 with SUIT | SMS 2003 with ITMU | Configuration Manager 2007 |
|---|---|---|---|---|
| Windows XP Service Pack 3 | Yes | Yes | Yes | Yes |
| Windows XP Professional x64 Edition Service Pack 2 | No | No | Yes | Yes |
| Windows Server 2003 Service Pack 2 | Yes | Yes | Yes | Yes |
| Windows Server 2003 x64 Edition Service Pack 2 | No | No | Yes | Yes |
| Windows Server 2003 with SP2 for Itanium-based Systems | No | No | Yes | Yes |
| Windows Vista Service Pack 1 and Windows Vista Service Pack 2 | No | No | Yes | Yes |
| Windows Vista x64 Edition Service Pack 1 and Windows Vista x64 Edition Service Pack 2 | No | No | Yes | Yes |
| Windows Server 2008 for 32-bit Systems and Windows Server 2008 for 32-bit Systems Service Pack 2 | No | No | Yes | Yes |
| Windows Server 2008 for x64-based Systems and Windows Server 2008 for x64-based Systems Service Pack 2 | No | No | Yes | Yes |
| Windows Server 2008 for Itanium-based Systems and Windows Server 2008 for Itanium-based Systems Service Pack 2 | No | No | Yes | Yes |
| Windows 7 for 32-bit Systems | No | No | Yes | Yes |
| Windows 7 for x64-based Systems | No | No | Yes | Yes |
| Windows Server 2008 R2 for x64-based Systems | No | No | Yes | Yes |
| Windows Server 2008 R2 for Itanium-based Systems | No | No | Yes | Yes |
For SMS 2.0 and SMS 2003, the Security Update Inventory Tool (SUIT) can be used by SMS to detect security updates. See also Downloads for Systems Management Server 2.0.
For SMS 2003, the SMS 2003 Inventory Tool for Microsoft Updates (ITMU) can be used by SMS to detect security updates that are offered by Microsoft Update and that are supported by Windows Server Update Services. For more information about the SMS 2003 ITMU, see SMS 2003 Inventory Tool for Microsoft Updates. For more information about SMS scanning tools, see SMS 2003 Software Update Scanning Tools. See also Downloads for Systems Management Server 2003.
System Center Configuration Manager 2007 uses WSUS 3.0 for detection of updates. For more information about Configuration Manager 2007 Software Update Management, visit System Center Configuration Manager 2007.
For more information about SMS, visit the SMS Web site.
For more detailed information, see Microsoft Knowledge Base Article 910723: Summary list of monthly detection and deployment guidance articles.
Update Compatibility Evaluator and Application Compatibility Toolkit
Updates often write to the same files and registry settings required for your applications to run. This can trigger incompatibilities and increase the time it takes to deploy security updates. You can streamline testing and validating Windows updates against installed applications with the Update Compatibility Evaluator components included with Application Compatibility Toolkit.
The Application Compatibility Toolkit (ACT) contains the necessary tools and documentation to evaluate and mitigate application compatibility issues before deploying Microsoft Windows Vista, a Windows Update, a Microsoft Security Update, or a new version of Windows Internet Explorer in your environment.
Security Update Deployment
Affected Software
For information about the specific security update for your affected software, click the appropriate link:
Windows XP (all editions)
Reference Table
The following table contains the security update information for this software. You can find additional information in the subsection, Deployment Information, in this section.
| Inclusion in Future Service Packs | The update for this issue will be included in a future service pack or update rollup |
| Deployment | |
| Installing without user intervention | For Windows XP Service Pack 3: windowsxp-kb981957-x86-enu.exe /quiet |
| For Windows XP Professional x64 Edition Service Pack 2: windowsserver2003.windowsxp-kb981957-x64-enu.exe /quiet | |
| Installing without restarting | For Windows XP Service Pack 3: windowsxp-kb981957-x86-enu.exe /norestart |
| For Windows XP Professional x64 Edition Service Pack 2: windowsserver2003.windowsxp-kb981957-x64-enu.exe /norestart | |
| Update log file | KB981957.log |
| Further information | See the subsection, Detection and Deployment Tools and Guidance |
| Restart Requirement | |
| Restart required? | Yes, you must restart your system after you apply this security update. |
| HotPatching | Not applicable |
| Removal Information | Use Add or Remove Programs tool in Control Panel or the Spuninst.exe utility located in the %Windir%\$NTUninstallKB981957$\Spuninst folder |
| File Information | See Microsoft Knowledge Base Article 981957 |
| Registry Key Verification | For all supported 32-bit editions of Windows XP: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP\SP4\KB981957\Filelist |
| For all supported x64-based editions of Windows XP: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows XP Version 2003\SP3\KB981957\Filelist |
Note For supported versions of Windows XP Professional x64 Edition, this security update is the same as supported versions of the Windows Server 2003 x64 Edition security update.
Deployment Information
Installing the Update
When you install this security update, the installer checks whether one or more of the files that are being updated on your system have previously been updated by a Microsoft hotfix.
If you have previously installed a hotfix to update one of these files, the installer copies the RTMQFE, SP1QFE, or SP2QFE files to your system. Otherwise, the installer copies the RTMGDR, SP1GDR, or SP2GDR files to your system. Security updates may not contain all variations of these files. For more information about this behavior, see Microsoft Knowledge Base Article 824994.
For more information about the installer, visit the Microsoft TechNet Web site.
For more information about the terminology that appears in this bulletin, such as hotfix, see Microsoft Knowledge Base Article 824684.
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /help | Displays the command-line options. |
| Setup Modes | |
| /passive | Unattended Setup mode. No user interaction is required, but installation status is displayed. If a restart is required at the end of Setup, a dialog box will be presented to the user with a timer warning that the computer will restart in 30 seconds. |
| /quiet | Quiet mode. This is the same as unattended mode, but no status or error messages are displayed. |
| Restart Options | |
| /norestart | Does not restart when installation has completed. |
| /forcerestart | Restarts the computer after installation and force other applications to close at shutdown without saving open files first. |
| /warnrestart[:x] | Presents a dialog box with a timer warning the user that the computer will restart in x seconds. (The default setting is 30 seconds.) Intended for use with the /quiet switch or the /passive switch. |
| /promptrestart | Displays a dialog box prompting the local user to allow a restart. |
| Special Options | |
| /overwriteoem | Overwrites OEM files without prompting. |
| /nobackup | Does not back up files needed for uninstall. |
| /forceappsclose | Forces other programs to close when the computer shuts down. |
| /log:path | Allows the redirection of installation log files. |
| /integrate:path | Integrates the update into the Windows source files. These files are located at the path that is specified in the switch. |
| /extract[:path] | Extracts files without starting the Setup program. |
| /ER | Enables extended error reporting. |
| /verbose | Enables verbose logging. During installation, creates %Windir%\CabBuild.log. This log details the files that are copied. Using this switch may cause the installation to proceed more slowly. |
Note You can combine these switches into one command. For backward compatibility, the security update also supports the setup switches that the earlier version of the Setup program uses. For more information about the supported installation switches, see Microsoft Knowledge Base Article 262841.
Removing the Update
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /help | Displays the command-line options. |
| Setup Modes | |
| /passive | Unattended Setup mode. No user interaction is required, but installation status is displayed. If a restart is required at the end of Setup, a dialog box will be presented to the user with a timer warning that the computer will restart in 30 seconds. |
| /quiet | Quiet mode. This is the same as unattended mode, but no status or error messages are displayed. |
| Restart Options | |
| /norestart | Does not restart when installation has completed |
| /forcerestart | Restarts the computer after installation and force other applications to close at shutdown without saving open files first. |
| /warnrestart[:x] | Presents a dialog box with a timer warning the user that the computer will restart in x seconds. (The default setting is 30 seconds.) Intended for use with the /quiet switch or the /passive switch. |
| /promptrestart | Displays a dialog box prompting the local user to allow a restart. |
| Special Options | |
| /forceappsclose | Forces other programs to close when the computer shuts down. |
| /log:path | Allows the redirection of installation log files. |
Verifying That the Update Has Been Applied
- Microsoft Baseline Security Analyzer
To verify that a security update has been applied to an affected system, you may be able to use the Microsoft Baseline Security Analyzer (MBSA) tool. See the section, Detection and Deployment Tools and Guidance, earlier in this bulletin for more information.
- File Version Verification
Because there are several editions of Microsoft Windows, the following steps may be different on your system. If they are, see your product documentation to complete these steps.
- Click Start, and then click Search.
- In the Search Results pane, click All files and folders under Search Companion.
- In the All or part of the file name box, type a file name from the appropriate file information table, and then click Search.
- In the list of files, right-click a file name from the appropriate file information table, and then click Properties.
Note Depending on the edition of the operating system, or the programs that are installed on your system, some of the files that are listed in the file information table may not be installed. - On the Version tab, determine the version of the file that is installed on your system by comparing it to the version that is documented in the appropriate file information table.
Note Attributes other than the file version may change during installation. Comparing other file attributes to the information in the file information table is not a supported method of verifying that the update has been applied. Also, in certain cases, files may be renamed during installation. If the file or version information is not present, use one of the other available methods to verify update installation.
- Registry Key Verification
You may also be able to verify the files that this security update has installed by reviewing the registry keys listed in the Reference Table in this section.
These registry keys may not contain a complete list of installed files. Also, these registry keys may not be created correctly when an administrator or an OEM integrates or slipstreams this security update into the Windows installation source files.
Windows Server 2003 (all editions)
Reference Table
The following table contains the security update information for this software. You can find additional information in the subsection, Deployment Information, in this section.
| Inclusion in Future Service Packs | The update for this issue will be included in a future service pack or update rollup |
| Deployment | |
| Installing without user intervention | For all supported 32-bit editions of Windows Server 2003: windowsserver2003-kb981957-x86-enu.exe /quiet |
| For all supported x64-based editions of Windows Server 2003: windowsserver2003.windowsxp-kb981957-x64-enu.exe /quiet | |
| For all supported Itanium-based editions of Windows Server 2003: windowsserver2003-kb981957-ia64-enu.exe /quiet | |
| Installing without restarting | For all supported 32-bit editions of Windows Server 2003: windowsserver2003-kb981957-x86-enu.exe /norestart |
| For all supported x64-based editions of Windows Server 2003: windowsserver2003.windowsxp-kb981957-x64-enu.exe /norestart | |
| For all supported Itanium-based editions of Windows Server 2003: windowsserver2003-kb981957-ia64-enu.exe /norestart | |
| Update log file | KB981957.log |
| Further information | See the subsection, Detection and Deployment Tools and Guidance |
| Restart Requirement | |
| Restart required? | Yes, you must restart your system after you apply this security update. |
| HotPatching | This security update does not support HotPatching. For more information about HotPatching, see Microsoft Knowledge Base Article 897341. |
| Removal Information | Use Add or Remove Programs tool in Control Panel or the Spuninst.exe utility located in the %Windir%\$NTUninstallKB981957$\Spuninst folder |
| File Information | See Microsoft Knowledge Base Article 981957 |
| Registry Key Verification | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows Server 2003\SP3\KB981957\Filelist |
Deployment Information
Installing the Update
When you install this security update, the installer checks whether one or more of the files that are being updated on your system have previously been updated by a Microsoft hotfix.
If you have previously installed a hotfix to update one of these files, the installer copies the RTMQFE, SP1QFE, or SP2QFE files to your system. Otherwise, the installer copies the RTMGDR, SP1GDR, or SP2GDR files to your system. Security updates may not contain all variations of these files. For more information about this behavior, see Microsoft Knowledge Base Article 824994.
For more information about the installer, visit the Microsoft TechNet Web site.
For more information about the terminology that appears in this bulletin, such as hotfix, see Microsoft Knowledge Base Article 824684.
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /help | Displays the command-line options. |
| Setup Modes | |
| /passive | Unattended Setup mode. No user interaction is required, but installation status is displayed. If a restart is required at the end of Setup, a dialog box will be presented to the user with a timer warning that the computer will restart in 30 seconds. |
| /quiet | Quiet mode. This is the same as unattended mode, but no status or error messages are displayed. |
| Restart Options | |
| /norestart | Does not restart when installation has completed. |
| /forcerestart | Restarts the computer after installation and force other applications to close at shutdown without saving open files first. |
| /warnrestart[:x] | Presents a dialog box with a timer warning the user that the computer will restart in x seconds. (The default setting is 30 seconds.) Intended for use with the /quiet switch or the /passive switch. |
| /promptrestart | Displays a dialog box prompting the local user to allow a restart. |
| Special Options | |
| /overwriteoem | Overwrites OEM files without prompting. |
| /nobackup | Does not back up files needed for uninstall. |
| /forceappsclose | Forces other programs to close when the computer shuts down. |
| /log:path | Allows the redirection of installation log files. |
| /integrate:path | Integrates the update into the Windows source files. These files are located at the path that is specified in the switch. |
| /extract[:path] | Extracts files without starting the Setup program. |
| /ER | Enables extended error reporting. |
| /verbose | Enables verbose logging. During installation, creates %Windir%\CabBuild.log. This log details the files that are copied. Using this switch may cause the installation to proceed more slowly. |
Note You can combine these switches into one command. For backward compatibility, the security update also supports many of the setup switches that the earlier version of the Setup program uses. For more information about the supported installation switches, see Microsoft Knowledge Base Article 262841.
Removing the Update
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /help | Displays the command-line options. |
| Setup Modes | |
| /passive | Unattended Setup mode. No user interaction is required, but installation status is displayed. If a restart is required at the end of Setup, a dialog box will be presented to the user with a timer warning that the computer will restart in 30 seconds. |
| /quiet | Quiet mode. This is the same as unattended mode, but no status or error messages are displayed. |
| Restart Options | |
| /norestart | Does not restart when installation has completed. |
| /forcerestart | Restarts the computer after installation and force other applications to close at shutdown without saving open files first. |
| /warnrestart[:x] | Presents a dialog box with a timer warning the user that the computer will restart in x seconds. (The default setting is 30 seconds.) Intended for use with the /quiet switch or the /passive switch. |
| /promptrestart | Displays a dialog box prompting the local user to allow a restart. |
| Special Options | |
| /forceappsclose | Forces other programs to close when the computer shuts down. |
| /log:path | Allows the redirection of installation log files. |
Verifying that the Update Has Been Applied
- Microsoft Baseline Security Analyzer
To verify that a security update has been applied to an affected system, you may be able to use the Microsoft Baseline Security Analyzer (MBSA) tool. See the section, Detection and Deployment Tools and Guidance, earlier in this bulletin for more information.
- File Version Verification
Because there are several editions of Microsoft Windows, the following steps may be different on your system. If they are, see your product documentation to complete these steps.
- Click Start, and then click Search.
- In the Search Results pane, click All files and folders under Search Companion.
- In the All or part of the file name box, type a file name from the appropriate file information table, and then click Search.
- In the list of files, right-click a file name from the appropriate file information table, and then click Properties.
Note Depending on the edition of the operating system, or the programs that are installed on your system, some of the files that are listed in the file information table may not be installed. - On the Version tab, determine the version of the file that is installed on your system by comparing it to the version that is documented in the appropriate file information table.
Note Attributes other than the file version may change during installation. Comparing other file attributes to the information in the file information table is not a supported method of verifying that the update has been applied. Also, in certain cases, files may be renamed during installation. If the file or version information is not present, use one of the other available methods to verify update installation.
- Registry Key Verification
You may also be able to verify the files that this security update has installed by reviewing the registry keys listed in the Reference Table in this section.
These registry keys may not contain a complete list of installed files. Also, these registry keys may not be created correctly when an administrator or an OEM integrates or slipstreams this security update into the Windows installation source files.
Windows Vista (all editions)
Reference Table
The following table contains the security update information for this software. You can find additional information in the subsection, Deployment Information, in this section.
| Inclusion in Future Service Packs | The update for this issue will be included in a future service pack or update rollup |
| Deployment | |
| Installing without user intervention | For all supported 32-bit editions of Windows Vista: windows6.0-kb981957-x86.msu /quiet |
| For all supported x64-based editions of Windows Vista: windows6.0-kb981957-x64.msu /quiet | |
| Installing without restarting | For all supported 32-bit editions of Windows Vista: windows6.0-kb981957-x86.msu /quiet /norestart |
| For all supported x64-based editions of Windows Vista: windows6.0-kb981957-x64.msu /quiet /norestart | |
| Further information | See the subsection, Detection and Deployment Tools and Guidance |
| Restart Requirement | |
| Restart required? | Yes, you must restart your system after you apply this security update. |
| HotPatching | Not applicable. |
| Removal Information | WUSA.exe does not support uninstall of updates. To uninstall an update installed by WUSA, click Control Panel, and then click Security. Under Windows Update, click View installed updates and select from the list of updates. |
| File Information | See Microsoft Knowledge Base Article 981957 |
| Registry Key Verification | Note A registry key does not exist to validate the presence of this update. |
Deployment Information
Installing the Update
When you install this security update, the installer checks whether one or more of the files that are being updated on your system have previously been updated by a Microsoft hotfix.
For more information about the terminology that appears in this bulletin, such as hotfix, see Microsoft Knowledge Base Article 824684.
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /?, /h, /help | Displays help on supported switches. |
| /quiet | Suppresses the display of status or error messages. |
| /norestart | When combined with /quiet, the system will not be restarted after installation even if a restart is required to complete installation. |
Note For more information about the wusa.exe installer, see Microsoft Knowledge Base Article 934307.
Verifying That the Update Has Been Applied
- Microsoft Baseline Security Analyzer
To verify that a security update has been applied to an affected system, you may be able to use the Microsoft Baseline Security Analyzer (MBSA) tool. See the section, Detection and Deployment Tools and Guidance, earlier in this bulletin for more information.
- File Version Verification
Because there are several editions of Microsoft Windows, the following steps may be different on your system. If they are, see your product documentation to complete these steps.
- Click Start and then enter an update file name in the Start Search box.
- When the file appears under Programs, right-click the file name and click Properties.
- On the General tab, compare the file size with the file information tables provided in the bulletin KB article.
- You can also click the Details tab and compare information, such as file version and date modified, with the file information tables provided in the bulletin KB article.
- Finally, you can also click the Previous Versions tab and compare file information for the previous version of the file with the file information for the new, or updated, version of the file.
Windows Server 2008 (all editions)
Reference Table
The following table contains the security update information for this software. You can find additional information in the subsection, Deployment Information, in this section.
| Inclusion in Future Service Packs | The update for this issue will be included in a future service pack or update rollup |
| Deployment | |
| Installing without user intervention | For all supported 32-bit editions of Windows Server 2008: windows6.0-kb981957-x86.msu /quiet |
| For all supported x64-based editions of Windows Server 2008: windows6.0-kb981957-x64.msu /quiet | |
| For all supported Itanium-based editions of Windows Server 2008: windows6.0-kb981957-ia64.msu /quiet | |
| Installing without restarting | For all supported 32-bit editions of Windows Server 2008: windows6.0-kb981957-x86.msu /quiet /norestart |
| For all supported x64-based editions of Windows Server 2008: windows6.0-kb981957-x64.msu /quiet /norestart | |
| For all supported Itanium-based editions of Windows Server 2008: windows6.0-kb981957-ia64.msu /quiet /norestart | |
| Further information | See the subsection, Detection and Deployment Tools and Guidance |
| Restart Requirement | |
| Restart required? | Yes, you must restart your system after you apply this security update. |
| HotPatching | Not applicable. |
| Removal Information | WUSA.exe does not support uninstall of updates. To uninstall an update installed by WUSA, click Control Panel, and then click Security. Under Windows Update, click View installed updates and select from the list of updates. |
| File Information | See Microsoft Knowledge Base Article 981957 |
| Registry Key Verification | Note A registry key does not exist to validate the presence of this update. |
Deployment Information
Installing the Update
When you install this security update, the installer checks whether one or more of the files that are being updated on your system have previously been updated by a Microsoft hotfix.
For more information about the terminology that appears in this bulletin, such as hotfix, see Microsoft Knowledge Base Article 824684.
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /?, /h, /help | Displays help on supported switches. |
| /quiet | Suppresses the display of status or error messages. |
| /norestart | When combined with /quiet, the system will not be restarted after installation even if a restart is required to complete installation. |
Note For more information about the wusa.exe installer, see Microsoft Knowledge Base Article 934307.
Verifying That the Update Has Been Applied
- Microsoft Baseline Security Analyzer
To verify that a security update has been applied to an affected system, you may be able to use the Microsoft Baseline Security Analyzer (MBSA) tool. See the section, Detection and Deployment Tools and Guidance, earlier in this bulletin for more information.
- File Version Verification
Because there are several editions of Microsoft Windows, the following steps may be different on your system. If they are, see your product documentation to complete these steps.
- Click Start and then enter an update file name in the Start Search box.
- When the file appears under Programs, right-click the file name and click Properties.
- On the General tab, compare the file size with the file information tables provided in the bulletin KB article.
- You can also click the Details tab and compare information, such as file version and date modified, with the file information tables provided in the bulletin KB article.
- Finally, you can also click the Previous Versions tab and compare file information for the previous version of the file with the file information for the new, or updated, version of the file.
Windows 7 (all editions)
Reference Table
The following table contains the security update information for this software. You can find additional information in the subsection, Deployment Information, in this section.
| Inclusion in Future Service Packs | The update for this issue will be included in a future service pack or update rollup |
| Deployment | |
| Installing without user intervention | For all supported 32-bit editions of Windows 7: windows6.1-kb981957-x86.msu /quiet |
| For all supported x64-based editions of Windows 7: windows6.1-kb981957-x64.msu /quiet | |
| Installing without restarting | For all supported 32-bit editions of Windows 7: windows6.1-kb981957-x86.msu /quiet /norestart |
| For all supported x64-based editions of Windows 7: windows6.1-kb981957-x64.msu /quiet /norestart | |
| Further information | See the subsection, Detection and Deployment Tools and Guidance |
| Restart Requirement | |
| Restart required? | Yes, you must restart your system after you apply this security update. |
| HotPatching | Not applicable. |
| Removal Information | To uninstall an update installed by WUSA, use the /Uninstall setup switch or click Control Panel, click System and Security, and then under Windows Update, click View installed updates and select from the list of updates. |
| File Information | See Microsoft Knowledge Base Article 981957 |
| Registry Key Verification | Note A registry key does not exist to validate the presence of this update. |
Deployment Information
Installing the Update
When you install this security update, the installer checks whether one or more of the files that are being updated on your system have previously been updated by a Microsoft hotfix.
For more information about the terminology that appears in this bulletin, such as hotfix, see Microsoft Knowledge Base Article 824684.
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /?, /h, /help | Displays help on supported switches. |
| /quiet | Suppresses the display of status or error messages. |
| /norestart | When combined with /quiet, the system will not be restarted after installation even if a restart is required to complete installation. |
| /warnrestart:<seconds> | When combined with /quiet, the installer will warn the user before initiating restart. |
| /promptrestart | When combined with /quiet, the installer will prompt before initiating restart. |
| /forcerestart | When combined with /quiet, the installer will forcefully close applications and initiate restart. |
| /log:<file name> | Enables logging to specified file. |
| /extract:<destination> | Extracts the package contents to the destination folder. |
| /uninstall /kb:<KB Number> | Uninstalls the security update. |
Note For more information about the wusa.exe installer, see "Windows Update Stand-alone Installer" in the TechNet article, Miscellaneous Changes in Windows 7.
Verifying That the Update Has Been Applied
- Microsoft Baseline Security Analyzer
To verify that a security update has been applied to an affected system, you may be able to use the Microsoft Baseline Security Analyzer (MBSA) tool. See the section, Detection and Deployment Tools and Guidance, earlier in this bulletin for more information.
- File Version Verification
Because there are several editions of Microsoft Windows, the following steps may be different on your system. If they are, see your product documentation to complete these steps.
- Click Start and then enter an update file name in the Search box.
- When the file appears under Programs, right-click the file name and click Properties.
- On the General tab, compare the file size with the file information tables provided in the bulletin KB article.
- You can also click the Details tab and compare information, such as file version and date modified, with the file information tables provided in the bulletin KB article.
- Finally, you can also click the Previous Versions tab and compare file information for the previous version of the file with the file information for the new, or updated, version of the file.
Windows Server 2008 R2 (all editions)
Reference Table
The following table contains the security update information for this software. You can find additional information in the subsection, Deployment Information, in this section.
| Inclusion in Future Service Packs | The update for this issue will be included in a future service pack or update rollup |
| Deployment | |
| Installing without user intervention | For all supported x64-based editions of Windows Server 2008 R2: windows6.1-kb981957-x64.msu /quiet |
| For all supported Itanium-based editions of Windows Server 2008 R2: windows6.1-kb981957-ia64.msu /quiet | |
| Installing without restarting | For all supported x64-based editions of Windows Server 2008 R2: windows6.1-kb981957-x64.msu /quiet /norestart |
| For all supported Itanium-based editions of Windows Server 2008 R2: windows6.1-kb981957-ia64.msu /quiet /norestart | |
| Further information | See the subsection, Detection and Deployment Tools and Guidance |
| Restart Requirement | |
| Restart required? | Yes, you must restart your system after you apply this security update. |
| HotPatching | Not applicable. |
| Removal Information | To uninstall an update installed by WUSA, use the /Uninstall setup switch or click Control Panel, click System and Security, and then under Windows Update, click View installed updates and select from the list of updates. |
| File Information | See Microsoft Knowledge Base Article 981957 |
| Registry Key Verification | Note A registry key does not exist to validate the presence of this update. |
Deployment Information
Installing the Update
When you install this security update, the installer checks whether one or more of the files that are being updated on your system have previously been updated by a Microsoft hotfix.
For more information about the terminology that appears in this bulletin, such as hotfix, see Microsoft Knowledge Base Article 824684.
This security update supports the following setup switches.
| Switch | Description |
|---|---|
| /?, /h, /help | Displays help on supported switches. |
| /quiet | Suppresses the display of status or error messages. |
| /norestart | When combined with /quiet, the system will not be restarted after installation even if a restart is required to complete installation. |
| /warnrestart:<seconds> | When combined with /quiet, the installer will warn the user before initiating restart. |
| /promptrestart | When combined with /quiet, the installer will prompt before initiating restart. |
| /forcerestart | When combined with /quiet, the installer will forcefully close applications and initiate restart. |
| /log:<file name> | Enables logging to specified file. |
| /extract:<destination> | Extracts the package contents to the destination folder. |
| /uninstall /kb:<KB Number> | Uninstalls the security update. |
Note For more information about the wusa.exe installer, see "Windows Update Stand-alone Installer" in the TechNet article, Miscellaneous Changes in Windows 7.
Verifying That the Update Has Been Applied
- Microsoft Baseline Security Analyzer
To verify that a security update has been applied to an affected system, you may be able to use the Microsoft Baseline Security Analyzer (MBSA) tool. See the section, Detection and Deployment Tools and Guidance, earlier in this bulletin for more information.
- File Version Verification
Because there are several editions of Microsoft Windows, the following steps may be different on your system. If they are, see your product documentation to complete these steps.
- Click Start and then enter an update file name in the Start Search box.
- When the file appears under Programs, right-click the file name and click Properties.
- On the General tab, compare the file size with the file information tables provided in the bulletin KB article.
- You can also click the Details tab and compare information, such as file version and date modified, with the file information tables provided in the bulletin KB article.
- Finally, you can also click the Previous Versions tab and compare file information for the previous version of the file with the file information for the new, or updated, version of the file.
Other Information
Acknowledgements
Microsoft thanks the following for working with us to help protect customers:
- Sergey Golovanov, Alexander Gostev, Maxim Golovkin, and Alexey Monastyrsky of Kaspersky Lab, and Vitaly Kiktenko and Alexander Saprykin of Design and Test Lab for reporting the Win32k Keyboard Layout Vulnerability (CVE-2010-2743)
- Eric Chien of Symantec for reporting the Win32k Keyboard Layout Vulnerability (CVE-2010-2743)
- Tarjei Mandt of Norman for working with us on the Win32k Window Class Vulnerability (CVE-2010-2744)
Microsoft Active Protections Program (MAPP)
To improve security protections for customers, Microsoft provides vulnerability information to major security software providers in advance of each monthly security update release. Security software providers can then use this vulnerability information to provide updated protections to customers via their security software or devices, such as antivirus, network-based intrusion detection systems, or host-based intrusion prevention systems. To determine whether active protections are available from security software providers, please visit the active protections Web sites provided by program partners, listed in Microsoft Active Protections Program (MAPP) Partners.
Support
- Customers in the U.S. and Canada can receive technical support from Security Support or 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates. For more information about available support options, see Microsoft Help and Support.
- International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.
Disclaimer
The information provided in the Microsoft Knowledge Base is provided "as is" without warranty of any kind. Microsoft disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Microsoft Corporation or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Microsoft Corporation or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.
Revisions
- V1.0 (October 12, 2010): Bulletin published.