Operations Manager 2000

Overview

Businesses rely heavily on IT services, so failure to meet service level agreements (SLAs) through system and service downtime translates directly into lost revenue, customer dissatisfaction, and a competitive disadvantage. To avoid this situation, mission-critical applications must remain available and operate at peak performance to meet business demands—and do so at a low cost.

Key Benefits for Better Business Value

With MOM 2000, you can:

• Stay aware. Identify your IT health issues before they become problems through built-in application intelligence.

• Effectively respond. Improve the efficiency of your IT operations through actionable best practices.

• Be accountable. Support your IT operations and senior management through sharing of key service level and performance information.

Stay Aware
By maintaining awareness of system and service availability, you are better able to identify, address, and resolve IT health issues before they become serious problems. MOM 2000 helps ensure that relevant and important information is captured, evaluated, and presented to you.

MOM 2000 directly monitors the event, health, and performance information of a Windows Server™ infrastructure and Windows®–based application environment, using Management Packs. Management Packs provide ready-to-use intelligent operations management knowledge and monitor a wide array of server health indicators that enable them to call attention—often preemptively—to many critical events that require administrator intervention. This information is made available through MOM 2000’s open and scalable server infrastructure and a powerful operator console.

Effectively Respond
Staying aware of your IT environment is one aspect of maintaining system and service availability. It is also extremely important to have the ability to improve the efficiency of your IT operations through best practices. MOM 2000 offers a powerful monitoring solution supported by in-depth knowledge base content associated directly with the relevant alerts included in the Management Pack.

This solution provides prescriptive guidance that enables an administrator to quickly resolve outstanding alerts. Administrators can then act to prevent or correct situations, such as degraded performance or service interruption, while maintaining system and service availability with ease and reliability.

Be Accountable
System and service availability are key to meeting business requirements. To further support the needs of both IT operations and senior management, it is critical to enable the sharing of key service level and performance information. MOM 2000 accomplishes this through a thorough data collection and a rich and detailed reporting infrastructure.

Integrating Operations and Technology

In the increasingly important and complex world of IT operations, it is essential to implement a robust and reliable systems management infrastructure based on proven methods. The Service Monitoring Solution Accelerator provides managers of data centers the means to achieve a higher state of readiness for mission-critical applications and management of Windows services.

When managing Windows services, the way to achieve a high level of performance is by implementing the solution accelerator. It provides best practice guidance in planning, building, designing, and deploying MOM 2000 to monitor services that support event management in a heterogeneous enterprise.