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System Center Service Manager 2010 Downloads

Download the trial software, tools, and resources for Service Manager.

Featured System Center Service Manager Downloads

Test Drive Microsoft System Center 2012 Pre-Release Products in Your Lab Download Microsoft Private Cloud Evaluation Software

Download Microsoft System Center 2012 Release Candidate and Windows Server 2008 R2 SP1 and learn how the Microsoft private cloud can transform the way you deliver IT services to your business.

System Center Service Manager 2010 Downloads

System Center Service Manager – Exchange Connector
System Center Service Manager – Exchange Connector
The Service Manager – Exchange connector enables end users and service desk staff to update, resolve, and close incidents, approve and reject change requests, and mark manual activities as completed just by replying to email messages sent from Service Manager. This package also includes a solution to enable analysts to send email messages to other ... more
System Center Service Manager 2010 SP1 Evaluation
System Center Service Manager 2010 SP1 Evaluation
System Center Service Manager 2010 SP1 contains a number of bug fixes and performance improvements to the the System Center Service Manager 2010 release.
Job Aids: Visio Stencils, Sizing Spreadsheet, Bulk Enum/List Item Creator, and Process, Data Model, and Architecture Diagrams Job aids package

The job aids package includes helpful documentation and tools such as:

  • Visio diagram of the data model
  • Visio stencils for drawing your own SCSM deployment topologies
  • Excel sizing spreadsheet
  • Excel spreadsheet for creating list items in bulk
  • Visio diagrams of incident and change process workflows
  • Detailed architecture diagram.

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Tools and Resources

  • FastSeal.exe

    FastSeal.exe can be used to seal management packs as part of a scripted build process.

  • CSV Data Import – Users

    Use this set of mapping XML file and CSV data file template to import bulk user data into the Service Manager configuration management database (CMDB). Especially useful for setting locale and time zone properties of users.

  • CSV Data Import – Computers

    Use this set of mapping XML file and CSV data file template to bulk import computer data into the Service Manager configuration management database (CMDB), including operating system and hardware information.

  • CSV Data Import – Software

    Use this set of mapping XML file and CSV data file template to bulk import software data related to computers into the Service Manager configuration management database (CMDB).

Service Manager CodePlex Projects

  • SMLets PowerShell Cmdlets

    SMLets includes more than 50 PowerShell cmdlets you can use with Service Manager to automate your IT processes.

  • CSV connector

    The CSV connector allows you to specify a CSV data file and mapping file that you can automatically import data from on a periodic schedule.

  • Incident SLA management solution

    The Incident SLA management solution helps fulfill key requirements to create views of incidents that have breached (or are about to breach) their SLA. The solution also sends notifications and triggers workflows when incidents are not being resolved within the target resolution time.

  • Service request project

    The service request project is a functioning reference project for anyone building advanced solutions for Service Manager. The solution can also be used as-is for basic service request management.

  • Publish SCSM work items to SharePoint calendar

    This project enables analysts to publish work items like change requests and manual activities to a SharePoint calendar for easy viewing by the rest of the organization.