Delivering a Comprehensive Self Service Customer Engagement Portal
About This Video
The Global Foundation Team (GFS) developed a MOSS 2007-based self-service portal to support over 250 internal clients of highly visible external Microsoft properties. The portal provides comprehensive services such as a service offerings catalog, a sign up mechanism, reporting services, and service tracking. Efficient and easy to use, the portal has proven itself to be a competitive asset. It lowers costs to the business and customers by streamlining workflows and speeding development.
Published Date: July 08, 2009
Microsoft IT Showcase