System Center Service Manager 2010: Self Service Portal Feature (2/7)
This is the second part in the series about the portal feature of SCSM 2010 Beta 2.
Dan Boldo from the System Center Service Manager (SCSM) product team shows how user creates a request through the self-service portal, and in the next video we’ll see how it looks from the IT side.
Next: Part 3. How the request looks in the SCSM admin console
Previous: Part 1. Self-Service Portal Overview.
Published Date: September 28, 2009
Presented By: Vladimir Bakhmetyev
Tags: TechNet Edge , MOF , Microsoft Operations Framework , SCSM , System Center Service Manager , ITIL , Incident Management , Videos , English , Vladimir Bakhmetyev , Zune , iPod