Deploying Lync Jump Start (7b): Real-world IVR Scenarios with Microsoft Lync Server 2010
This is the second part of a two-part session where Aaron Steele and Brian Ricks continue configuring basic Enterprise Voice functionality with Microsoft Lync Server 2010. During this high-energy, demo-rich session, they recap the methods for selecting agents, such as Multi-function Sales Tree.
Watch the complete video series:
If you're interested in learning more about the products or solutions discussed in this episode, click on any of the below links for free, in-depth information:
Published Date: April 26, 2012
Presented By: Jump Start
Tags: TechNet Edge , Jump Start , JumpStart , IT , Brian Ricks , Aaron Steele , Lync , OCS , LCS , Unified , Messaging , Communication , Call , VoIP , CAC , iPod , Zune , Media , Homepage , Videos