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Windows 7 End User Experience Reduces Support Costs | TechNet Video At Microsoft, the deployment of Windows 7 led to an improved end user support experience, resulting in decreased Helpdesk costs. New diagnostic features, improved software and hardware compatibility, and an investment in self service support content supported an accelerated adoption rate. More...

TechNet Edge, helpdesk, deployment, ROI cost savings, Windows 7 client, Videos, English, Microsoft IT Showcase, Zune, iPod
Delivering a Comprehensive Self Service Customer Engagement Portal | TechNet Video The Global Foundation Team (GFS) developed a MOSS 2007-based self-service portal to support over 250 internal clients of highly visible external Microsoft properties. The portal provides comprehensive services such as a service offerings catalog, a sign up mechanism, reporting services, and service ... More...

TechNet Edge, Office - Sharepoint Portal Server 2007, Microsoft Office SharePoint Server 2007, ROI cost savings, Videos, English, Microsoft IT Showcase, Zune, iPod