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Microsoft Virtual Academy: System Center 2012 SP1 Extensibility - Service Manager: Service Catalogs - Part 1

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About This Video
In this module you will learn about System Center 2012 SP1 Service Manager (SCSM) extensibility to create custom Service Catalogs. The catalog is used to publish a list of services to end users to empower them to make standardized requests to the IT department. You will see how to create a service request template and offering, then publish it to the service catalog. Additionally you will see how the entire process can be automated by integrating SCSM with System Center 2012 SP1 Orchestrator by using a runbook automation activity.

This video is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths for IT Professionals on various Microsoft products and solutions.

After watching this video, visit:

mva www.MicrosoftVirtualAcademy.com, enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.

 

Published Date: May 24, 2013
Presented By: Microsoft Virtual Academy

 

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