System Center Service Manager 2010: Self Service Portal Feature (1/7)

This is the first post in the series about the System Center Service Manager (SCSM) 2010 Beta 2 Portal feature.
Dan Boldo from the SCSM product team provides a quick walkthrough of the end user self-service portal and covers the essential web-parts and design principles.

Next: Part 2. How to submit a request using self-service portal