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Unified Messaging for Exchange 2010

Microsoft Exchange Server 2010 Unified Messaging combines voice messaging and e-mail messaging into one store, accessible from a telephone and a computer. Unified Messaging integrates Microsoft Exchange with telephony networks and brings the UM features to the core of Microsoft Exchange.

Overview of Unified Messaging provides a comprehensive introduction to UM concepts, benefits, components, services, and programming.

Infrastructure

To integrate Exchange 2010 Unified Messaging with PBXs, you must use one or more IP gateways to translate the circuit-switched protocols that are used by TDM-based PBXs to the IP-based, packet-switched protocols that are used by Exchange 2010 Unified Messaging. IP gateway vendors with several models of IP gateways have been tested and are supported for Exchange 2010 Unified Messaging.

The Telephony Advisor for Exchange 2010 topic in the Exchange Server 2010 TechNet library lists supported IP gateways, PBXs, and IP PBXs for Exchange 2010 Unified Messaging.

If you are unfamiliar with telephony network deployment, Telephony Advisor for Exchange 2010 also contains Resources to Help with Your UM Deployment, including information about UM specialists and PBX configuration notes.

Voice Mail Preview

When you install the Exchange 2010 Unified Messaging server role, the server by default will send voice mail previews to UM-enabled users (if a supported UM language pack is installed). Certified Voice Mail Preview partners offer enhanced transcription support for the Voice Mail Preview feature. For example, partners may employ people to correct voice mail transcriptions that were created using Automatic Speech Recognition (ASR). Each Voice Mail Preview partner must meet a set of requirements to be certified to interoperate with Exchange 2010 Unified Messaging.

In order to become a certified Voice Mail Preview partner that interoperates with Exchange 2010 UM, partners must implement the requirements contained in the Voice Mail Preview Interoperability Specification, and the partner solution must be certified by an independent certification vendor. For more information about certifying your transcription service to work with Exchange 2010 Unified Messaging, submit a request to Voice Mail Preview Partners for Exchange 2010 Unified Messaging.

FAX

Exchange Server 2010 Unified Messaging relies on certified fax partner solutions for fax functionality, which can include inbound fax, outbound fax, or fax routing.

In order to become a fax partner certified for interoperability with Exchange 2010 UM, partners must implement the requirements contained in the Fax Partner Interoperability Specification and the fax solution must be certified by an independent certification vendor. For more information about certifying a fax product to work with Exchange 2010 Unified Messaging, submit a request to Fax Partners for Exchange 2010 Unified Messaging.

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