Introduction to the Service Manager Authoring Guide

Mis à jour: décembre 2010

S'applique à: System Center Service Manager 2010

Gestionnaire de service System Center 2010 automates help desk functions such as ticketing and change request processes to help companies manage their help desk. Gestionnaire de service integrates with Active Directory Domain Services, System Center Operations Manager, and System Center Configuration Manager to build a single reconciled inventory of an organization’s assets.

Gestionnaire de service uses management pack files that contain the object definitions for the various features of the product. You can customize the behavior of Gestionnaire de service and extend it by creating and modifying management packs. This authoring guide describes the use, authoring, and customization of management packs.

The System Center Service Manager 2010 Software Development Kit (SDK) contains information that you might need when authoring with Gestionnaire de service. This includes reference information for the class libraries, and documents the schema used to create XML-based management packs. You can download the documentation for System Center Service Manager 2010 SDK from the System Center Technical Library (https://go.microsoft.com/fwlink/?LinkId=196797).

This section includes overviews for using management packs, authoring methods for Gestionnaire de service, and the Gestionnaire de service Authoring Tool.

In This Section

• Overview of Management Packs
  Provides an overview of management packs in Gestionnaire de service.

• Overview of Authoring Methods for Service Manager
  Provides an overview of authoring methods in Gestionnaire de service.

• Overview of the Service Manager Authoring Tool
  Provides information about the Outil de création du Gestionnaire de service System Center.