TechNet Professional subscribers are eligible for up to two complimentary professional support incidents* and a 20% discount on any additional support incident purchases** during the course of their subscription. Support incidents can be used:
You must activate your Technical Support benefit in order to submit a support request.
Subscribers in Europe, the Middle East, and Africa:
Follow the activation instructions included on http://support.microsoft.com/activatesupport.
Subscribers in all other geographies:
Already have your Contract ID and Access ID?
Submit a support incident online
For more info on professional support incidents, see the FAQ.
Need Customer Service? TechNet Customer Service Centers can assist you with topics including new orders or renewing a subscription, activating your subscription, billing, managing subscriptions under a Volume Licensing agreement, access to Subscriber Downloads, and more.
* Toll charges may apply.
** Discounts on pay-per-incident support are available only in the United States, Canada, United Kingdom, Germany, France, Netherlands, Italy, Sweden, Switzerland, Norway, Poland, Denmark, Spain, Austria, Ireland, Finland, South Africa, Greece, Liechtenstein, Faeroe Islands, Gibraltar, Japan, China, Taiwan, Hong Kong, Korea, Philippines, Indonesia, Thailand, Malaysia, Singapore, India, Australia, and New Zealand.