更新プログラムのロールアップのインストールのトラブルシューティング

このファイルのバージョンは、実行中の Exchange Server 2007 のバージョンとは互換性がありません。コンピュータで x64 (64 ビット) または x86 (32 ビット) のどちらのファイルが必要であるかを確認してください。

Microsoft Exchange の以前の中間更新プログラムがインストールされているため、インストールできません。[プログラムの追加と削除] を使用して中間更新プログラムをアンインストールしてから、このセットアップをもう一度実行してください。

[プログラムの追加と削除] (Windows 2003) または [プログラムと機能] (Windows Vista、Windows Server 2008) で既存の IU をすべて削除してから、ロールアップをもう一度インストールしてください。

続行できません。<ウィザード名> は、中間更新プログラムがインストールされていることを確認しました。この更新プログラムのロールアップは、中間更新プログラムがアンインストールされるまでアンインストールできません。

インストールを続行できません。<ウィザード名> は、この更新プログラムのロールアップが、現在インストールされている更新プログラムのロールアップよりも古いことを確認しました。この更新プログラムのロールアップのインストールは不要です。

エラーのため、Exchange Server 2007 Service Pack 1用の更新プログラムのロールアップ 5 (KB953467) のセットアップ ウィザードが完了前に終了されました。このシステムは変更されていません。このプログラムを後でインストールするには、インストールを再実行してください。

イベントの種類: エラー

イベント ソース: MsiInstaller

イベント カテゴリ: なし

イベント ID: 1024

説明: 製品: Microsoft Exchange Server - 更新 'Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580) 8.1.311.3' をインストールできませんでした。エラー コードは 1603 です。

Windows インストーラでは、ログを作成してソフトウェア パッケージのインストール中に発生した問題の解決に役立てることができます。インストーラのログの記録を有効にする方法については、次のリンクを参照してください:

https://go.microsoft.com/fwlink/?LinkId=23127

MSI (s) (DC!BC) [06:51:04:902]:PROPERTY CHANGE:Deleting QtExecCmdLine property.

Its current value is '"C:\Program Files\Microsoft\Exchange

Server\\bin\QuietExe.exe"

"C:\WINDOWS\system32\WindowsPowerShell\v1.0\powershell.exe" " -command .

'C:\Program Files\Microsoft\Exchange Server\\bin\servicecontrol.ps1'

BeforePatch"'.

MSI (s) (DC!BC) [06:51:06:355]:Creating MSIHANDLE (4) of type 790531 for thread 4540

CAQuietExec:Error 0x80070001:Command line returned an error.

MSI (s) (DC!BC) [06:51:06:355]:Closing MSIHANDLE (4) of type 790531 for thread 4540

MSI (s) (DC!BC) [06:51:06:355]:Creating MSIHANDLE (5) of type 790531 for thread 4540

CAQuietExec:Error 0x80070001:CAQuietExec Failed

MSI (s) (DC!BC) [06:51:06:355]:Closing MSIHANDLE (5) of type 790531 for thread 4540

MSI (s) (DC!BC) [06:51:06:355]:Closing MSIHANDLE (2) of type 790541 for thread 4540

MSI (s) (DC:C8) [06:51:06:355]:Closing MSIHANDLE (1) of type 790542 for thread 6776

Action ended 6:51:06:CA_SAVEDATA_STOP_SERVICES.Return value 3.

MSI (c) (E8:F0) [08:54:18:744]:Windows Installer installed an update.Product

Name:Microsoft Exchange Server.Product Version: 8.1.240.6.Product Language:

1033. Update Name:Update Rollup 4 for Exchange Server 2007 Service Pack 1

(KB952580) 8.1.311.3.Installation success or error status: 1603.

MSI (c) (E8:F0) [08:54:18:744]:Note: 1: 1729

MSI (c) (E8:F0) [08:54:18:745]:Note:1: 2262 2: Error 3: -2147287038

MSI (c) (E8:F0) [08:54:18:756]:Transforming table Error.

MSI (c) (E8:F0) [08:54:18:758]:Transforming table Error.

MSI (c) (E8:F0) [08:54:18:758]:Note:1: 2262 2: Error 3: -2147287038

MSI (c) (E8:F0) [08:54:18:758]:Note:1: 2262 2: Error 3: -2147287038

MSI (c) (E8:F0) [08:54:18:769]:Transforming table Error.

MSI (c) (E8:F0) [08:54:18:772]:Transforming table Error.

MSI (c) (E8:F0) [08:54:18:772]:Note:1: 2262 2: Error 3: -2147287038

MSI (c) (E8:F0) [08:54:18:772]:Product:Microsoft Exchange Server -- Configuration failed.

MSI (c) (E8:F0) [08:54:18:773]:Windows Installer reconfigured the product.Product

Name:Microsoft Exchange Server.Product Version: 8.1.240.6.Product Language:

1033. Reconfiguration success or error status: 1603.

MSI (c) (E8:F0) [08:54:18:775]:Attempting to delete file

C:\Users\<user alias>\AppData\Local\Temp\2\3b396.msp

MSI (c) (E8:F0) [08:54:18:775]:Unable to delete the file.LastError = 32

MSI (c) (E8:F0) [08:54:18:781]:Grabbed execution mutex.

MSI (c) (E8:F0) [08:54:18:781]:Cleaning up uninstalled install packages, if any exist

MSI (c) (E8:F0) [08:54:18:781]:Attempting to delete file

C:\Users\<user alias>\AppData\Local\Temp\2\3b396.msp

MSI (c) (E8:F0) [08:54:18:784]:MainEngineThread is returning 1603

この修正プログラム パッケージを開くことができませんでした。修正プログラム パッケージが存在し、アクセスできることを確認してください。またはアプリケーション ベンダに問い合わせ、Windows インストーラの修正プログラム パッケージが有効であることを確認してください。

=== Verbose logging started:8/27/2007 13:12:59 Build type:SHIP UNICODE

3.01.4000.4042 Calling process:C:\WINDOWS\System32\msiexec.exe ===

MSI (c) (58:50) [13:12:59:838]:Resetting cached policy values

MSI (c) (58:50) [13:12:59:838]:Machine policy value 'Debug' is 0

MSI (c) (58:50) [13:12:59:838]:******* RunEngine:

******* Product:{24B2C164-DE66-44FE-B468-A46D9D5E6B31}

******* Action:

******* CommandLine: **********

MSI (c) (58:50) [13:12:59:838]:Machine policy value 'DisableUserInstalls' is 0

MSI (c) (58:50) [13:12:59:838]:Warning:Local cached package

'C:\WINDOWS\Installer\380f45.msi' is missing.

MSI (c) (58:50) [13:12:59:838]:User policy value 'SearchOrder' is 'nmu'

MSI (c) (58:50) [13:12:59:838]:User policy value 'DisableMedia' is 0

MSI (c) (58:50) [13:12:59:838]:Machine policy value 'AllowLockdownMedia' is 0

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Media enabled only if package is

safe.

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Looking for sourcelist for product {24B2C164-DE66-44FE-B468-A46D9D5E6B31}

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Adding

{24B2C164-DE66-44FE-B468-A46D9D5E6B31}; to potential sourcelist list (pcode;disk;relpath).

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Now checking product

{24B2C164-DE66-44FE-B468-A46D9D5E6B31}

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Media is enabled for product.

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Attempting to use LastUsedSource from source list.

MSI (c) (58:50) [13:12:59:838]:SOURCEMGMT:Trying source C:\Documents and

Settings\Administrator\Desktop\.

MSI (c) (58:50) [13:12:59:853]:Cloaking enabled.

MSI (c) (58:50) [13:12:59:853]:Attempting to enable all disabled priveleges before calling Install on Server

MSI (c) (58:50) [13:12:59:853]:SOURCEMGMT:Resolved source to:'C:\Documents and Settings\Administrator\Desktop\'

MSI (c) (58:50) [13:12:59:885]:SOFTWARE RESTRICTION POLICY:Verifying package -->

'C:\Documents and Settings\Administrator\Desktop\EXCHANGESERVER.msi' against

software restriction policy

MSI (c) (58:50) [13:12:59:885]:SOFTWARE RESTRICTION POLICY:C:\Documents and

Settings\Administrator\Desktop\EXCHANGESERVER.msi has a digital signature

MSI (c) (58:50) [13:13:00:010]:SOFTWARE RESTRICTION POLICY:C:\Documents and

Settings\Administrator\Desktop\EXCHANGESERVER.msi is permitted to run at the

'unrestricted' authorization level.

MSI (c) (58:50) [13:13:00:010]:Cloaking enabled.

MSI (c) (58:50) [13:13:00:010]:Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (58:50) [13:13:00:010]:End dialog not enabled

MSI (c) (58:50) [13:13:00:010]:Original package ==> C:\Documents and

Settings\Administrator\Desktop\EXCHANGESERVER.msi

MSI (c) (58:50) [13:13:00:010]:Package we're running from ==>

C:\DOCUME~1\ADMINI~1 \LOCALS~1\Temp\2\1d700e29.msi

MSI (c) (58:50) [13:13:00:041]:APPCOMPAT:looking for appcompat database entry with ProductCode '{24B2C164-DE66-44FE-B468-A46D9D5E6B31}'.

MSI (c) (58:50) [13:13:00:041]:APPCOMPAT:no matching ProductCode found in

database.

MSI (c) (58:50) [13:13:00:041]:MSCOREE not loaded loading copy from system32

MSI (c) (58:50) [13:13:00:041]:Opening existing patch

'C:\WINDOWS\Installer\5c321.msp'.

MSI (c) (58:50) [13:13:00:041]:Note:1: 2203 2: C:\WINDOWS\Installer\5c321.msp 3: -2147287038

MSI (c) (58:50) [13:13:00:041]:Couldn't find local patch

'C:\WINDOWS\Installer\5c321.msp'.Looking for it at its source.

MSI (c) (58:50) [13:13:00:041]:Resolving Patch source.

MSI (c) (58:50) [13:13:00:041]:User policy value 'SearchOrder' is 'nmu'

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Media enabled only if package is

safe.

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Looking for sourcelist for product {09679EB4-B32D-4F10-88C9-34299B366C5B}

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Adding

{09679EB4-B32D-4F10-88C9-34299B366C5B}; to potential sourcelist list

(pcode;disk;relpath).

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Now checking product

{09679EB4-B32D-4F10-88C9-34299B366C5B}

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Media is enabled for product.

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Attempting to use LastUsedSource from source list.

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Processing net source list.

MSI (c) (58:50) [13:13:00:041]:Note:1: 1402 2: UNKNOWN\Net 3: 2

MSI (c) (58:50) [13:13:00:041]:Note: 1: 1706 2: -2147483647 3:

Exchange2007-KB935490-x64-EN.MSP

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Processing media source list.

MSI (c) (58:50) [13:13:00:056]:SOURCEMGMT:Resolved source to:

'Exchange2007-KB935490-x64-EN.MSP'

MSI (c) (58:50) [13:13:00:056]:Note:1: 1314 2: Exchange2007-KB935490-x64-EN.MSP

MSI (c) (58:50) [13:13:00:056]:Unable to create a temp copy of patch

'Exchange2007-KB935490-x64-EN.MSP'.

This patch package could not be opened.Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

C:\Documents and Settings\Administrator\Desktop\EXCHANGESERVER.msi

MSI (c) (58:50) [13:13:00:056]:Note: 1: 1708

MSI (c) (58:50) [13:13:00:056]:Note: 1: 2729

MSI (c) (58:50) [13:13:00:056]:Product:Microsoft Exchange Server -- Installation failed.

MSI (c) (58:50) [13:13:00:041]:Couldn't find local patch 'C:\WINDOWS\Installer\5c321.msp'.Looking for it at its source.

MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Looking for sourcelist for product {09679EB4-B32D-4F10-88C9-34299B366C5B}

MSI (c) (58:50) [13:13:00:041]:Note:1: 1706 2: -2147483647 3: Exchange2007-KB935490-x64-EN.MSP MSI (c) (58:50) [13:13:00:041]:SOURCEMGMT:Processing media source list.MSI (c) (58:50) [13:13:00:056]:SOURCEMGMT:Resolved source to:'Exchange2007-KB935490-x64-EN.MSP'MSI (c) (58:50) [13:13:00:056]:Note:1: 1314 2: Exchange2007-KB935490-x64-EN.MSP

MSI (c) (58:50) [13:13:00:056]:Unable to create a temp copy of patch 'Exchange2007-KB935490-x64-EN.MSP'.This patch package could not be opened.Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

SI (c) (E8:E4) [13:22:15:847]:Note:1: 2262 2: Error 3: -2147287038

DEBUG:Error 2826:Control BottomLine on dialog ErrorDlg extends beyond the boundaries of the dialog to the right by 5 pixels

The installer has encountered an unexpected error installing this package.This may indicate a problem with this package.The error code is 2826. The arguments are: ErrorDlg, BottomLine, to the right

Property(C):msgRequiresProc = The version of this file is not compatible with the version of Exchange Server 2007 that you're running.Check your computer to see whether you need an x64 (64-bit) or x86 (32-bit) version of this file.

Property(C):msgINTERIMUPDATEDETECTED = Unable to install because a previous Interim Update for Exchange Server 2007 has been installed.Please use Add/Remove Programs to uninstall the Interim Update before running this setup again.

Property(C):msgInterimIncorrectRollup = Installation cannot continue.The [Wizard] has determined that this Interim Update is incompatible with the current Exchange Server 2007 configuration.

Property(C):msgUninstallTargetRollupBeforeInterim = Uninstall cannot continue.The [Wizard] has determined that an Interim Update has been installed.This Update Rollup cannot be uninstalled until the Interim Update has been uninstalled.

Property(C):msgOlderInstallOnNewerRollupIncorrectRollup = Installation cannot continue.The [Wizard] has determined that this Update Rollup has been superseded by the currently installed Update Rollup.Installation of this Update Rollup is unnecessary.