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Create service agreements [AX 2012]

Updated: October 20, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

This topic describes how to use features in the Service management and the Project management and accounting modules to create service agreements.

  1. Click Service management > Common > Service agreements > Service agreements.

  2. Click the Service agreement button to create a new service-agreement line in the form header. Enter a description, select a reference to a project in the Project ID field, and fill in the rest of the fields and lines for the service agreement. For more information about completing the form, see Service agreements (form).

  3. Click the Setup tab and select Service objects or Service tasks to create service object relations or service task relations for the service agreement. The service objects and tasks that you have created relations for can be attached on the lines of the service agreement.

  4. In the lower half of the Service agreements form, create service-agreement lines by copying lines from a service template, another service agreement, or manually creating the service-agreement lines.

Note Note

If you copy lines into the service agreement from another service agreement, you can indicate whether you also want to copy service-object and service-task relations. If you copy these relations, they are added to any existing relations on the service agreement. If you copy service-agreement lines from a service template, the service-object and service-task relations are automatically copied as service-object relations and service-task relations on the new service-agreement lines.

  1. Click Project management and accounting > Common > Projects > All projects. Select the project from the list and click the Maintain tab. On the Action Pane, click Service and select Service agreement.

  2. Follow the steps in the section titled Create a service agreement from Service management procedure, as described earlier in this topic, starting with step 2. The project reference will be entered automatically.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).
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