Opalis Integration Server 6.3 Release Notes

  • Article

Applies To: Opalis 6.3

This document describes new functionality, system requirements, installation instructions, and known issues in the Opalis Integration Server version 6.3 release.

New in This Release

Opalis Integration Server Version 6.3 is a cumulative update that contains the following new features:

  • Compatibility with Windows Server 2008 (32-bit and 64-bit)

  • Compatibility with Windows Server 2008 R2 (64-bit)

  • Integration Pack for System Center Configuration Manager

  • Integration Pack for System Center Service Manager

  • Integration Pack for System Center Virtual Machine Manager

  • Integration Pack for System Center Data Protection Manager

  • Integration Pack for System Center Operations Manager

System Requirements

Management Server, Operator Console, and Action Server Requirements

Component Minimum Requirement

Processor

2.1 GHz dual-core Intel Xeon 3000 series or equivalent

Memory

2 GB

Hard Disk
  • Management server and operator console – 131 MB (install)

  • Operator console – 200 MB (including JBoss)

  • Action server – 50 MB. Policies may use more space when moving files or processing data. Add an appropriate amount of space for the policies that you create.

Operating System
  • Windows Server 2008 (32-bit or 64-bit)

  • Windows Server 2008 R2 (64-bit)

  • Windows Server 2003 (32-bit) Service Pack 2

  • Windows Server 2003 R2 (32-bit) Service Pack 2

Additional Software
  • Windows Installer 3.1. This is required to install Opalis Integration Server and all components, integration packs, and upgrades. (Not required for the Operator Console.)

  • Microsoft .NET Framework 3.5 Service Pack 1. .NET Framework 3.5 is not enabled by default in Windows Server 2008. You enable it in the IIS role. (Not required for the Operator Console.)

  • All Microsoft Windows products must be English-localized editions.

  • We recommend that you run Opalis Integration Server in an Active Directory environment.

Database

  • Microsoft SQL Server 2005 or 2008 is required to use Microsoft SQL Server as your database. We recommend that you use an installation of SQL Server that is dedicated to Opalis Integration Server or use a cluster of SQL Server computers for production environments.

    Important

    SQL Server Desktop Edition and SQL Server Express Edition are not supported for use with Opalis Integration Server.

Client Computer Requirements

Component Minimum Requirement

Processor

2.4 GHz Intel Pentium 4; 2.0 GHz Intel Core 2 Duo or equivalent

Memory

1 GB

Hard Disk

60 MB

Operating System
  • Windows Server 2008 (32-bit or 64-bit)

  • Windows Server 2008 R2 (64-bit)

  • Windows Server 2003 (32-bit) Service Pack 2

  • Windows Server 2003 R2 (32-bit) Service Pack 2

  • Windows 7 (32-bit or 64-bit)

  • Windows Vista (32-bit or 64-bit)

  • Windows XP Professional (32-bit or 64-bit)

Additional Software
  • All Microsoft Windows products must be English-localized editions.

  • Windows Installer 3.1 must be installed on the computer.

  • We recommend that you run Opalis Integration Server in an Active Directory environment.

Integration Packs

See the applicable integration pack guide for the system requirements information.

Installation Instructions

To run the Opalis Integration Server Installer

  1. If you already have Opalis Integration Server 6.2.2 installed, go to the next procedure, "To run the Foundation Objects installer."

    If you are not currently running Opalis Integration Server 6.2.2 SP1, install it using the following steps before you install the version 6.3 release. For information about how to obtain Opalis Integration Server 6.2.2 SP1, see Microsoft System Center Opalis (https://go.microsoft.com/fwlink/?LinkId=200971).

  2. Browse to the System drive:\Opalis\Opalis Integration Server 6.22_6.2.2.5229 folder. Double-click Setup.exe.

  3. If you are installing Opalis Integration Server on a Windows Server 2008 or Windows Server 2008 R2 computer, right-click Install Opalis Integration Server, and then click Run as administrator. If you are installing on a Windows Server 2003 computer, click Install Opalis Integration Server.

  4. Do steps 1, 2, and 3 of the Install Opalis Integration Server procedure as follows. For more information aboutinstalling Opalis Integration Server, see the Opalis Integration Server Administrators Guide (https://go.microsoft.com/fwlink/?LinkID=205302).

    • Step 1: Click Install the Management Server. Follow the instructions.

    • Step 2: Click Configure the Data store. Follow the instructions.

    • Step 3: Click Import a License. Follow the instructions.

    • Do not do Step 4. Click Exit.

  5. Continue with the next procedure.

To run the Foundation Objects installer

  1. Open the Management Server installation folder. By default, this is located in System Drive: Program Files\Opalis Software\Opalis Integration Server\Management Service. Browse to the Components\Objects folder.

  2. Copy the OpalisIntegrationServer_FoundationObjects.msi file provided in this release to the System Drive:\Program Files (x86)\Opalis Software\Opalis Integration Server\Management Service\Components\Objects directory. Replace the existing file.

  3. Run the OpalisIntegrationServer_ManagementService_630_PATCH.msp installer. Do not change any of the default values.

  4. Click Run, click Programs, click Opalis Software, click Opalis Integration Server, and then click Deployment Manager. Deploy the action servers and clients.

  5. Continue with the next procedure.

To run the client update

  1. After you deploy the clients from the Deployment Manager, copy the OpalisIntegrationServer_Client_630_PATCH.msp file included in this release to each client.

  2. Run the OpalisIntegrationServer_Client_630_PATCH.msp installer. Do not change any of the default values.

To install the Integration Packs

  • Each integration pack is designed to be installed separately. Follow the installation instructions in the integration pack guide for each of the integration packs that you want to install.

  • Before you begin the integration pack installation, if you are running the Deployment Manager on a Windows 2008 or 2008 R2 computer, right-click Deployment Manager, and then click Run as administrator .

Known Issues

The following open issues may affect your Opalis Integration Server installation.

Description Workaround

If you try to use a filter property twice in the same object, the following error message appears: "A filter with this property already exists."

This is expected behavior. Filter properties can only be used once in an object. For example, if your search criterion for an alert includes a date range, you cannot use the TimeAdded filter property twice in the same object. Instead, use a different filter. In the previous example, you may be able to use the TimeAdded After Date and TimeRaised Before Date filter properties to achieve the desired results.

Integration Pack for Data Protection Manager: When you use GetDataSource with the filter Type contains HyperV, the Published Data element Count does not contain the correct number of data sources.

The Type Contains HyperV filter is not working correctly and should not be used.

During a purge Event log operation, the object will fail to run on Windows 2008 (32-bit or 64-bit) if the Backup check box is selected. The purge Event log message states "Task failed to purge log - System. The following error occurred: Access is denied." This occurs when you use the Action Server on a Windows Server 2008 computer or on a Windows Server 2003 computer targeting remote Windows 2008 32-bit or 64-bit computers.

If the Backup option check box is cleared, the activity succeeds. To back up the events to a file on the same remote computer during an event log purge, do the following:

  1. Create a share on the remote computer, with minimum permissions of Local Service and Write access.

  2. Use the computer name plus the share as a target for the backup file. For example:

    The target computer name is A-001. Create a share named "temp" for C:\temp on A-001. In the Purge Event Log activity, purge the event log on A-001. In the Purge Event Log activity, set the backup path to \\A-001\temp\filename.evt.

Run Program Foundation Object. If a computer name contains more than 14 characters, the UNC program output file returns corrupted data.

Computer names with more than 14 characters are not supported in the Run Program object.

Running the Run Program activity on a Windows Server 2008 32-bit computer or a Windows Server 2008 64-bit computer from an action server that is located on the same computer will cause the application to stop working. After approximately 2 hours, the object returns the failure message "Error establishing communication with application under OpExec service on computer name - All pipe instances are busy. (code 231)".

Install Windows Server 2008 32-bit or 64-bit Service Pack 2.

If the Opalis Integration Server components and the Virtual Machine Manager Administration Console are installed on the same 64-bit computer, the Virtual Machine Manager server must be in the same domain to be able to connect to Opalis Integration Server.

There is no workaround.

The Create Change with Template and Create Incident with Template activities in the System Center Service Manager Integration Pack will fail if you use a template that contains activities or related objects that contain mandatory elements.

There are two workarounds:

  • Do not use mandatory elements in activity classes used with these Opalis activities.

  • If you do use mandatory elements, enter non-keyed values (for example, "Update Me") so that they can be created. Then use Update Activity or Update Object to update the values.

It is possible to configure a working Virtual Machine Manager connection without entering a user name or password.

If Virtual Machine Manager and Opalis Integration Server (including the database and the action server) are on the same computer, and the client user and action server user have permission to Virtual Machine Manager, then Opalis uses these accounts to connect to Virtual Machine Manager if the user name and password are not entered in the Configuration Properties.

When five or more concurrent Data Protection Manager Get object activities are running against a single Data Protection Manager server, the following errors were reported.

On the Data Protection Manager Server: "Connection to the DPM service has been lost. Review the application event log for information about a possible service shutdown."

In the Opalis Integration Server Policy Details Log History: "Object Status: Failed. Unknown exception caught."

These errors can also occur when two or more workflows using the Get Data Source, Get Recovery Point, or Recover VM objects are running simultaneously against the same Data Protection Manager server. The Data Protection Manager may also stop responding.

To prevent this error:

  • Build the Data Protection Manager Integration workflows so that the Get objects and the Recover VM objects do not run concurrently against the same Data Protection Manager server.

  • Monitor the load on the Data Protection Manager environment.

If the error occurs, restart all Data Protection Manager services.

If you try to add a new Computer Group using an SMS Collection and you enter a nonexistent SMS server, the application stops responding. The Select an SMS Collection dialog box eventually appears, with the OK button dimmed. There is no error message.

Click Cancel. This returns the user to the Create a New Computer Group dialog box.

The Add Computer to Collection activity in the System Center Configuration Manager Integration Pack is successful when a specified computer ID does not exist. If you specify an invalid computer ID in the object, then the direct membership rule will be created in Configuration Manager even though the computer ID does not exist. The object will return a status of "Success".

There is no workaround. This will be addressed in a future release.

The Help section "Configuring BMC Remedy AR System Server Options" step 7 contains the following incorrect text:

To configure the Remedy AR System connection to use a port mapper, check the Use port mapper check box and type the TCP Port and RPC# that corresponds to the port mapper configuration that will be used.

The correct instructions are as follows:

  • If the Remedy AR System is not using the port mapper, clear the Use port mapper check box. Type the TCP Port and RPC# that corresponds to the site-specific configuration that will be used. These values are defined by the Remedy AR System administrator.

  • If the Remedy AR System is configured to use the port mapper then select the Use port mapper check box. If Use port mapper is selected, Opalis will try to initially connect to Remedy AR System using port 111. Remedy AR System will then transfer the client connection to a different port assigned by the port mapper.

There is no online Help for the Virtual Machine Manager and Data Protection Manager integrations in the 6.3 Release.

The integration pack guides are available on TechNet. For more information, seeVirtual Machine Manager Integration Pack Guide (https://go.microsoft.com/fwlink/?LinkID=206080) and Data Protection Manager Integration Pack Guide (https://go.microsoft.com/fwlink/?LinkID=206081).

When the Management Server is installed on a computer running Windows Server 2008 with User Account Control turned on, the OpalisManagementService and OpalisActionServerWatchdog services Startup Type and Logon As settings are not correct.
  1. Click Start, click All Programs, click Administrative Tools, and then click Services.

  2. Double-click the OpalisActionServerWatchdog service. On the General tab, set the Startup type to Automatic. On the Log On tab, select This account, and enter the User name and Password of the Domain User that was provided during installation of Management Server.

  3. Double-click the OpalisManagementService service. On the General tab, set the Startup type to Automatic. On the Log On tab, select This account, and enter the User name and Password of the Domain User that was provided during installation of Management Server.

  4. Restart the OpalisManagementService and the OpalisActionServerWatchdog services.

System Center Configuration Manager Integration Pack: If you install Opalis Integration Server on the same server as Configuration Manager, when you set up the connection to Configuration Manager, the Test Connection fails with the error message "Check connection setting".

There is no workaround.

Uninstall Opalis from the Configuration Manager server and install it on a different server. Opalis Integration Server is not currently supported for use on the same server as Configuration Manager.

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