Workflows: Customizing and Authoring

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Using System Center 2012 – Service Manager, you can automate many administrative processes that previously required manual tasks. The feature that makes this automation possible is the Windows Workflow Foundation (WF) workflow. A WF workflow comprises workflow activities, which are also referred to as WF activities to differentiate them from other Service Manager activity types. Each workflow activity performs a function, such as joining a user or a computer to a group in Active Directory Domain Services (AD DS), creating a Service Manager incident, or running a script. You can assemble WF activities into a workflow that performs a set of tasks, and you can specify the conditions under which the workflow runs.

• Automating IT Processes with Workflows

  Describes how to automate information technology (IT) processes using workflows and describes the WF activities that the Authoring Tool provides.

• Creating Workflows for IT Processes

  Describes how to create workflows for IT processes.

• How to Deploy a Workflow to Service Manager

  Describes how to deploy a workflow in Service Manager.

• Configuring the Activities Toolbox

  Describes how to configure the Activities Toolbox.

• Workflow Activity Reference

  Provides details about the default WF activities in the Activity Library.