Operations Guide for System Center 2012 - Service Manager
Updated: November 1, 2013
Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager
The Operations Guide for Microsoft System Center 2012 – Service Manager provides information about using the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure. This guide provides detailed procedures for the following tasks:
Operations Guide Topics
Searching for Information in System Center 2012 - Service Manager
Describes how to search for configuration items and other incidents, problems, and knowledge articles.
Managing Incidents and Problems in System Center 2012 - Service Manager
Describes how incidents and problems are created, edited, and resolved.
Managing Changes and Activities in System Center 2012 - Service Manager
Describes changes and activities are created, edited, and closed.
Managing Service Requests in System Center 2012 - Service Manager
Describes how service requests are created, approved, fulfilled, and closed.
Managing Release Records in System Center 2012 - Service Manager
Describes how release records are created, edited, combined, and used to track releases.
Managing Chargeback Reports in System Center 2012 SP1 - Service Manager
Describes how to manage chargeback reports.
Using Data Warehouse Reporting and Analytics in System Center 2012 - Service Manager
Describes how standard reports and OLAP data cubes are used to view data and trends across your Service Manager environment.
Other Resources for This Component
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For additional resources, see Information and Support for System Center 2012.
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