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Operations Guide for System Center 2012 - Service Manager
Updated: December 20, 2012
Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager
The Operations Guide for Microsoft System Center 2012 – Service Manager provides information about using the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure. This guide provides detailed procedures for the following tasks:
Operations Guide Topics
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Searching for Information in System Center 2012 - Service Manager
Describes how to search for configuration items and other incidents, problems, and knowledge articles. -
Managing Incidents and Problems in System Center 2012 - Service Manager
Describes how incidents and problems are created, edited, and resolved. -
Managing Changes and Activities in System Center 2012 - Service Manager
Describes changes and activities are created, edited, and closed. -
Managing Service Requests in System Center 2012 - Service Manager
Describes how service requests are created, approved, fulfilled, and closed. -
Managing Release Records in System Center 2012 - Service Manager
Describes how release records are created, edited, combined, and used to track releases. -
Managing Chargeback Reports in System Center 2012 SP1 - Service Manager
Describes how to manage chargeback reports. -
Using Data Warehouse Reporting and Analytics in System Center 2012 - Service Manager
Describes how standard reports and OLAP data cubes are used to view data and trends across your Service Manager environment.
Other Resources for This Component
Downloadable Documentation
You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.
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For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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